Rectangular and Polar grid tool problem

[CrisTDesign]

Hi everyone, since today i noticed a problem with illustrator on my desktop pc (on my notbeook i don't have this problem and both are the same, latest version).

Basically both tools if i click with the mouse and drag to design the shape looks wrong. The SKEW settings is always positive and negative for the horizontal and vertical, and never set to zero as it should be to keep the right design.

I've tried to reset my illustrator preferences but the problem is still there.
Anyone knows how to fix this annoying thing?

Here's some screen to try to explain visually:

Click + drag with the mouse (as you can see the skew are -500 and + 500)

Only one click with the mouse (skew set manually to 0 and 0)

Click + drag with the mouse (as you can see the skew are -500 and + 500)

Only one click with the mouse (skew set manually to 0 and 0)

Thanks in advance to everyone.

[Monika Gause]

This happens when the F or the C keys are pressed while dragging with the mouse.

Anything wrong with your keyboard?

Or do you perhaps have helper applications running that interfere?

[CrisTDesign]

my keyboard is completely ok, no problem at all with it. Tested with the notebook and the tool works fine.

F and C are, of course, not pressed.

[Monika Gause]

Do you have anything installed that messes with keyboard input?

[CrisTDesign]

As far as i know no, nothing that can messes up with it. No peripherals, no devices, no softwares

That's why i said is strange

[Monika Gause]

Browsers are known to mess with keyboard input. And so do antivirus apps. And a couple of other apps. The list is quite long, actually.

[CrisTDesign]

to be honest in more than 20 years since i uses pc (actually i started using them when DOS was the only existing OS) i never had any issue with keyboard caused by browsers or antivirus apps or anything else. Never on my systems or on clients systems, anyway is now solved without doing anything.

[Monika Gause]

So since you want mention experience: in the 30 years of using computers, it hasn't happened to me personally either, but in more than 10 years of discussing issues on this forum, it happens quite frequently. And yes: it is positively caused by other software.

[Jeff Witchel, ACI]

I can see why you're confused by this issue. The Skew percentages should match whether you just click OR click + drag. These percentages are determined by whatever you chose the last time you used the tool OR by double-clicking on the tool and typing in custom percentages.

What version of Illustrator are you using?

What operating system?

Have you tied restarting your computer?

How are you resetting Preferences?  

[CrisTDesign]

Probably confused but if i set them to 0 and 0, once i use them again, the value is not 0 and 0.

As said LATEST version of Illustrator (on both pc)
Windows 10 LATEST version and updated.
Of course i restarted.
I've tried to reset the preferences in the way Adobe explained on the website and also manually by deleting the entire Adobe Illustrator 25 Settings inside C:\Users\Cris\AppData\Roaming\Adobe

[CrisTDesign]

As you can see in this video (where i show the problem i have) i noticed also something strange (which NOT happen on my notebook). hile i keep pressed the shift key to keep the proportions and drag with the mouse (THE FIRST TIME you do it) the lines are moving like ther's something pressed which changes the values (but of course NOTHING is pressed).

Any idea? Never had any issue like this in my whole life (my pc is ok, at least on hardware and software not linked to Adobe stuff because i worked as computer technician before being a graphic designer, so i know how to keep clean and working well my pc)

[CrisTDesign · Accepted solution]

At the moment the problem seems solved. How? I literally don't know.

I've tried to restart the pc yesterday few times, tried to reset the preferences few times, reset and restart few times and nothing has changed.

I shutdown my pc for the entire night and now everything works fine... I... i don't know what to say, but let's hope is ok now.
Thanks to everyone for the help