removing guides doesn't seem to be working

[ladyinblack1964]

Here is a template from Vistaprint that I am trying to work with. It says to remove guides before saving. My understanding is that you remove them by going to View, Guides, Clear Guides. I have done that and I can still see the red and blue bleed and trim lines. I also tried deleting them in Layers panel.

I don't work with Illustrator much at all so perhaps I am not doing this correctly.

The reason I ask is that I sent Vistaprint something on which I thought I had removed the guides--but they showed up on the preview for the document.

Thanks!

EDIT: Here is the image.

[SJRiegel · Accepted solution]

They are referring to the layer that contains the Vistaprint guides. These are not the same as guide lines created by Illustrator.

[rcraighead]

It doesn't look like the're "real" guides. They are just artwork on a layer named "Guides". Just hide the layer or delete it.

[ladyinblack1964]

Wow--OK. I think I got it. Strangely enough, even when you delete the layer, they are still there. Finally selected them one at a time, and it turns out they are paths. So I deleted them that way. Thanks for your help!