Right click menu doesn't appear where I click

[jacobt49096233]

Hi, wondering if anyone else has had this issue, but when I right click in Illustrator, the menu will appear off to the left instead of where I clicked. However, if I right click more towards the left of the screen, the menu will appear in the right spot. As I click farther and farther right, the menu will stay on the left side. Clicking on the far right of the window will make the menu appear in the center of the screen and it won't go any farther than that. Adobe support has taken control of my computer for a couple hours trying to fix the issue with no results. They've tried the issue in a new admin account, turning off GPU accelleration, turning it back on and toggling various gpu options, uninstalling avast, reinstalling AI, putting on 2015.3.1 instead, reinstalling 2017, trying the issue in safe mode, updating drivers for Nvidia, and deactivating the driver. Nothing they tried worked. I've had this issue since day one when I bought this computer in september and installed AI.

Here is what I am running Illustrator CC 2017 Windows 10 Dell XPS 15 9550 with 4k screen and Nvidia GTX960m and an Intel 530

[youcef_8715]

I am having the same issue. My right click does not work when hovering over layers or items in the layer tab. I have tried preferences fix, uninstalling illustrator and re-installing, swapping from application bar to frame vice versa... Nothing works.... How can such an expensive piece of software have such a stupid bug...

[davemckayillustration]

Been working in Illustrator since 88 and I’ve never seen this before today. The reason “such an expensive piece of software [can] have such a stupid bug” is because with this kind of subscription model, the application is not the product,… you are.

[Abhishek Rao]

Hi @youcef_8715,

Thanks for reaching out, and I'm really sorry to hear you're running into this. I understand how frustrating it must be when a basic action like right-clicking isn't working properly.

To help us investigate this further, could you please confirm the version of Illustrator you're currently using along with your operating system details? Also, let us know if this issue happens only in a specific file or across all files.

If possible, it would be great if you could share a short screen recording showing the issue in action. That would really help us understand the behavior better and check it with the team.

Looking forward to your update. 

Abhishek