Skip to main content
J
Jorge33669821kmq6
Participant
March 5, 2024
Answered

Save as screen appears black (Illustrator)

  • March 5, 2024
  • 4 replies
  • 8276 views

Hi, when I click save as, the window that appears is black, and it stays that way.
It is the latest version of Illustrator.

    Correct answer the_eddyist

    Hello! I had the problem all the same, but apparently "Sign out and Sign in again" seems to solve the problem. The pop-up window came was the option to "save to cloud or save computer" whereas we'll select PC and forget the option popsup after an update or reset.. 

    4 replies

    A
    Alejandra2602463614fy
    Participant
    October 9, 2024

    I don't see any windows, I can't name the files.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 9, 2024
    @Alejandra2602463614fy  schrieb:

    I don't see any windows, I can't name the files.

     

    Please read this thread and try out what has been listed in the posts.

    T
    the_eddyistCorrect answer
    Participant
    July 11, 2024

    Hello! I had the problem all the same, but apparently "Sign out and Sign in again" seems to solve the problem. The pop-up window came was the option to "save to cloud or save computer" whereas we'll select PC and forget the option popsup after an update or reset.. 

    N
    Nicolas37756052ja2f
    Participant
    June 3, 2024

    Hello,

     

    I have the same problem : a black screen when I want to "save" or "save as"... 

     

    Is there some information or solution for that ?

     

    Regards

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 4, 2024

    Hello @Nicolas37756052ja2f,

     

    Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

     

    - Close all Adobe applications.

    - Rename the UXP folder to UXP.old from the following location:

    (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

    (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

     

    - Relaunch Illustrator

     

    If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    D
    Dorian28104300k6ay
    Participant
    June 5, 2024

    Unfortunately, it doesn't work ! Is there some other solution for that ?

     

    Best regards,

    J
    Jorge33669821kmq6Author
    Participant
    March 5, 2024

    Sorry, I need to give more information.
    It is the latest version of Illustrator, I already reinstalled it.
    I am on windows 10.
    I already reset Illustrator preferences.
    I hope you can help me, thank you!

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    March 5, 2024

    Have you been saving files to an external hard disc or maybe a USB flash memory stick? Sometimes applications can hang if the external device is unplugged, develops a connection problem (such as a bad USB cable) or it just stops working properly. When clicking "Save As" the computer may be looking for that storage volume and not be able to find it. Normally the computer would just disregard it and revert to looking at the computer's internal discs.

    J
    Jorge33669821kmq6Author
    Participant
    March 5, 2024

    Well, you were right, the only thing I had connected was the mouse, and well, it had never caused me a problem.
    I disconnected it and reconnected it, and problem solved.

    Thank you so much!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices