SAVE stopped working in Illustrator! How to fix it?

[jemmaB]

I'm in the middle of working and all of a sudden I can no longer 'save' the files! I have tried everything, does anyone have a fix for this?

[Monika Gause]

Which version, which system?

Exactly what keeps you from saving?

Where are you trying to save?

[Anubhav Majumder]

Hello @jemmaB,

Sorry to hear about this experience. I would request you to share a few more details like:

• The exact version of the OS and Illustrator as asked by Monika
• Since when are you facing this problem?
• Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)?
• Where are you trying to save the files (Internal/External/Network drive) as asked by Monika?
• Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM.
• Are you getting any error message while trying to save your work? If yes, kindly share the screenshot.
• What happens when you try to Save / Save As? Do you get the dialog box for Save As?

We are here to help, we just need more information.

Thanks,

Anubhav

[jemmaB · Accepted solution]

HI
I have the most current Adobe Illustrator version (cloud subscription) and the current Mac OS.
I was in the middle of a job and things were fine, then just stopped working, when I tried to save a file I got an error message that the file could not be saved. I did NOT add anything, plugins etc at all, I was just working.

I had to uninstall and reinstall, now it works, but that was really inconvenient and I have no idea why it happened in the first place.