Script error

New Here ,
Feb 12, 2022 Feb 12, 2022

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I keep getting this error everytime I open Illustrator, how can I fix it?

 

error in c:/program files (x86)/common files/adobe/startup scripts cc/adobe indesign/indesign-v17.0.jsx line 1: i/o error

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Bug , Scripting

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Advocate ,
Feb 12, 2022 Feb 12, 2022

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I don't know the answer, but you can try @Charu Rajput's suggestion.

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Adobe Community Professional ,
Feb 13, 2022 Feb 13, 2022

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You are using an InDesign script in Illustrator?

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New Here ,
Feb 13, 2022 Feb 13, 2022

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No I dont think so, how can I check?

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New Here ,
Mar 07, 2022 Mar 07, 2022

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I 've got the same problem at the illutrator start.

erreur illustrator c:\Program Files (x86)\Common Files\adobe\Startup Scripts CC\Adobe Indesign\indesign-v17.0.jsx

 

Anyone have a solution ?

Since I have this pb illustrator crash very often when I save Files.

 

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New Here ,
Mar 07, 2022 Mar 07, 2022

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I uninstalled Indesign and I 've got the same message for a startup script photoshop !!

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Advocate ,
Mar 07, 2022 Mar 07, 2022

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I've seen this question at least half a dozen times now.  The problem is nobody comes back to tell us what the solution was. 

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Advisor ,
Mar 07, 2022 Mar 07, 2022

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In the commented out section at the top it says:

"This JavaScript is to be read by Bridge, InDesign, and other Adobe apps at launch. It enables some InDesign-Bridge integration and implements the InDesign CrossDOM for other apps."

I'm guessing, but if you're not using Bridge or InDesign and Illy on the same project, just delete (or move) it, and see what happens.

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Hi @default5e4kck12pmnq @studio217591403xsy,

 

We are sorry for the trouble. I would request you to share a few details like:

  • The exact version of OS and its built number
  • The exact version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Would it be possible for you to compress the Startup Script folder in the Zip file from the location mentioned in error and upload it to Creative Cloud/ Dropbox or any other similar service and share the download link here with us?

 

Also, when does this error pop up while launching the app or while using the app? Does the app close/ crash or start not responding after clicking on the "Ok" button?

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Apr 05, 2022 Apr 05, 2022

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• version of OS → Windows 10, version 21H2

• version of Illustrator → 26.2.1

• When did this start happening? Are there any recent changes made to your system? → when I installed InDesign a little over a month ago

• when does this error pop up while launching the app or while using the app? → both

• the same kind of error happen  errirDoes the app close/ crash or start not responding after clicking on the "Ok" button? → both

 

The problem is that the location mentioned in the error is invalid :

• error message : c:\Program Files (x86)\Common Files\Starup Scripts CC\Adobe InDesign\indesign-v17.0.jsx

• location on my computer : c:\Programmes (x86)\Common Files\Adobe\Starup Scripts CC\Adobe InDesign\indesign-v17.0.jsx

 

While launching the app or while using the app, it depends... the same kind of error occurs mentioning the . jsx file of Photoshop (invalid path too).

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Thanks for sharing the details @stf cromaline.

 

I would request you to share a small video demonstrating the issue, including the location mentioned in the error message. It would be really helpful for us.

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

 

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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HI @stf cromaline,


I am just following up to see if you are still facing this issue, or is it resolved now? If it is not, would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, preferred day and time for a call over a private message.

To send a private message, click my profile picture and use the " Send a message" button.

 

Also, multiple users have reported the same, but in their case, deleting the Startup Script CC folder resolved the issue but in your case location is different as you mentioned above.

Also, we are unable to replicate the issue at our end even with the Startup Script CC folders shared by other users.

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Apr 20, 2022 Apr 20, 2022

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Hi,

Thanks for your concern.

The issue is not resolved.

<Personal info removed by MOD>

This week, i'm available in the morning on thursday and friday. Otherwise monday morning in general.

 

And, i prefer french for a call 🙂

 

Regards,

Stéphanie.

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Thanks for getting back to me @stf cromaline and sharing the contact details. I have captured your personal information & deleted it as this is a public community.

 

I am afraid the debug session will be done via the Product team members, and they will be conversing in English only.

Also, please confirm the exact preferred time for a call in the morning on Friday.

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Apr 21, 2022 Apr 21, 2022

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I'm sorry but i have an unexpected professional event tomorrow.

Can we reschedule for monday at 10:00 am ?

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Sure. Thanks for confirming the time, @stf cromaline. The concerned team will send you the Microsoft Teams invite via email, or I will share it with you via DM.

 

Regards,

Anshul Saini

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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H. @stf cromaline,

 

I've sent a DM for Microsoft Teams meeting link for debug session on Monday 25th April, 10 AM UTC+1.

 

Please join the meeting at the specified time.

 

Regards,

Anshul Saini

 

 

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Hello,

Meeting didn't work : there was no participant.

 

 

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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Hi @stf cromaline,

 

I checked, and it seems there is timing confusion. According to the team, you joined 1.5 hours earlier than the scheduled meeting time. The product team members joined the meeting at the scheduled time, and they also tried calling you multiple times on your cell number, but it went to voice mail.
Can we reschedule the meeting to another time & day?

 

Regards,

Anshul Saini

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