Hi James,
While I can't answer for him (as to why he doesn't make it clearer as to
who he is), Mark is way up there in the "food chain" at Adobe. Exactly
what his official position is, I don't know, but he is responsible for
many aspects of various SDKs in Adobe's products. If you have
suggestions / requests, I believe he is a very good address. Either way,
filling out the survey and writing your issues there will probably be
helpful!
I believe Mark's official title is Adobe Developer Evangelist. Here's
his blog:
http://blogs.adobe.com/notesfrommnr/
And here's his wiki:
http://www.niemannross.com/developer/wiki/index.php?title=Main_Page
FWIW, I totally agree with your complaints. The few times I've written
scripts for Illustrator, I've found the scripting DOM woefully lacking
compared to InDesign's (and I wrote so when I filled out this survey...).
Harbs