Shared Library Not Showing

[TreeSF]

My colleage invited me to collaborate with his library. When I clicked on the "Start collaborating" button in the email invite, it does not show up in my CC online nor the Adobe app libraries. I quite out of the programs and restarted my mac and I don't see anything. Thoughts?

[Monika Gause]

Are you logged into the same account your colleague sent the e-mail to?

[TreeSF]

Yes

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. Have you tried logging out and logging back into the Creative Cloud app? You may also check the shared content on this link: https://assets.adobe.com/libraries

Hope it helps.

Regards,

Ashutosh

[TreeSF]

I tried those things already and it didn't work. I ended up creating folders of my own and adding the company logos in there.

[bar-bar-a · Accepted solution]

Rounding back to this!

I tried all of the suggestions folks posted. Colleagues on other teams couldn't open up their own notfications panels to find the library, logging in and out didn't work, checking firewall settings was a bust, etc. None of it worked for us!

Then i noticed the small icon next to the library i was trying to share. We have a corporate account. If a library was setup under my marketing group it wasn't shareable. I had to dupe the libraries i wanted to share into my personal library and share from there. That solved my problem.

Sharing an image below. Blocking out my company name to protect the innocent (Haha).

[Kasandra · Accepted solution]

The problem has something to do with the email link. It doesn't function as expected.

If you open the CC app, click on notifications, and accept the invite there then it works.

The email needs fixed ASAP. It's causing a terrible user experience.

[Pauline23345903gdls]

Thanks for that - worked perfectly after half an hour trying to figure it out. Seriously, Adobe - sh*t user experience!

[Anthony LV]

@Kasandra, thank you! My coworkers and I were having the same exact problem and this was the solution.

[bar-bar-a]

I have shared multiple libraries with a colleague. She can click on the email link to join, but nothing happens.

The issue is that the notifications are not showing up either. The only notifications she sees are from several months ago.

Halp!

[Lukas Engqvist]

It could be security settings or firewall settings. I cannot use shared libraries at work, but on my home computer it works well

[CarlosCanto]

That happened to me before, I gave a client my email, but I was logged into my CC account with a different email. The email invite needs to match the login account email.