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Slow performance - Illustrator on Windows

Explorer ,
Sep 24, 2024 Sep 24, 2024

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I have an SSD. not an old HDD. %100 same computer as before. I had to reinstall windows and as soon as I installed my usual adobe products, the illustrator is super laggy. There is nothing else being open. There are barely any other softwars installed. There might be like 5 apps on this pc altogether. All drivers including gpu drivers are up-to-date. GPU is enabled in settings. I did not import over any old files or settings. It should work flawlessly, but it doesn't. Keep in mind, it's a fresh windows install.. There aren't anything to rename or delete to see if it runs better.
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Community Expert ,
Sep 24, 2024 Sep 24, 2024

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I assume it would help if you could tell us the hardware specifications. Do you have any additional input hardware? A Wacom? Multiple monitors? How many fonts?

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Adobe Employee ,
Sep 25, 2024 Sep 25, 2024

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Hello @CSOCSO-SCW,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3BiBHsr) and letting us know if they help?


If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory/Input Device/Tablet), whether Illustrator behaves this way with all files, and a screen recording of your workflow and the problem (https://adobe.ly/4egdami), as Monika suggested, so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Sep 25, 2024 Sep 25, 2024

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Sorry. You are right. It is an i7 11700kf cpu with a gtx1650 gpu, 32gb ram, SSD, windows 10  and only 1 monitor. no wacom board or anything like that. Fresh windows install. Barely anything on the pc. but It was like this right after install and it was probably the first and only thing I installed after windows. Photoshop runs perfectly even if I open a school bus sized graphics with 50 layers. File itself is 2.5Gb... but I can open brand-new document in illustrator (photoshop shut down at this point) and just zooming in and out or making some squares and selecting them brings my pc to its knees. There are no changes to my pc hardware wise. It ran perfectly fine before. I have like 350 fonts which is less than what I had since I forgot to back it up again before the reinstall. 

Latest version of illustror 28.7.1

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Adobe Employee ,
Sep 25, 2024 Sep 25, 2024

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Hello @CSOCSO-SCW,

Thanks for confirming. Would you mind running Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try these suggestions (https://adobe.ly/3XVuYgX) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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