Some anchor points not showing when using curvature tool

[Kate Lanxon]

Hi there, I am very new to illustrator so sorry if this is a silly question - I've been using the curvature tool a lot and it's been working fine, when I click on a path it would show all the anchor points and I could click and move them, now suddenly it is only showing some of the anchor points, and the ones it shows seems to randomly change depending on how zoomed in/out I am. 

When I try to click where I know there is an anchor point, it just seems to add a new anchor point right next to it and messes the path up. I feel like I'm going mad, it was working fine a day ago!

Pictures show the anchor points when I have the pen tool selected, and then when I have the curvature tool selected - you can see how some of them disappear but some are showing. Please help I am going crazy! Thank you xx

[Kate Lanxon]

Sorry I didnt put the pictures in properly. Also, I am using Windows 10 if that helps.

Anchor points with pen tool selected:

Anchor points with curvature tool selected:

[Monika Gause]

Could you please tell us what kind of object we are looking at? Is this a clipping mask or something else?

If you don't know, please do just open the layers panel, and in the layer panel menu do a search for the object and then take a screenshot. Thank you.

[Kate Lanxon]

It's a path, with a fill colour - does that answer your question? Sorry! Thank you so much for helping!

The pink stroke is removed in this version but it's still not showing me all the anchor points.

[Monika Gause]

What happens, when you select the path with the direct selection tool?

[Kate Lanxon · Accepted solution]

It seems to have fixed itself now, after I uninstalled some software that I installed after the last time I used Illustrator (It was the only thing I could think of that might have affected it!) Thank you so much for your help though, fingers crossed it stays fixed! 

[Monika Gause]

Glad I could help.

Thank you for the feedback. Could you perhaps tell us which software it was? Would help others with the same problem. Thank you.

[Kate Lanxon]

Yes it was a screen recording software called Flashback Express - I didn't need to uninstall it but force quitting it through task manager seemed to fix the problem. 

[Monika Gause]

Interesting, thank you.