Spacebar not working as quick hand tool on MAC – Adobe Illustrator

[fernandam88771201]

I have the latest Illustator and Photoshop version and in both of them the spacebar ain't working as quick hand tool on Mac.

[xridder]

I had the same problem. and All I had to do is close Illustrator completly and then press cmd+ctrl+Shift while click on Illustrator icon. It will open Illustrator and reset its preference.

[Rishabh_Tiwari]

Hi there,

Thanks for reaching out. This generally happens when other applications conflict with the shortcut keys. So if it's happening more often, I'd recommend checking for antivirus, Chrome extensions, application by the name Webroot. You can close all the applications and reboot the computer and then only launch Illustrator and check if the shortcuts are working.

Regards

Rishabh

[joe56201715]

Thanks for the advice. I was having the same issue with the hand tool (space bar) and zooming with command spacebar. It started working again after I quit Keynote.

[FranSmit]

Got a new Macbook Pro 16" running Catalina and all 2020 apps have disabled Spacebar/Hand function.

[Monika Gause]

"Got a new Macbook Pro 16" running Catalina and all 2020 apps have disabled Spacebar/Hand function."

Did you already try all the tips mentioned in this thread?

[seanc28669993]

I had the same problem. I figured out it was Microsoft Outlook that Hijacked the spacebar.

[Paul35]

Yep, it was Outlook doing it for me - well spotted!

[SundayGladiator]

Well that is most curious indeed. I will try that next time.

What worked for me was the good ol' enema –

Restart the Mac. Got my spacebar Back.

See what I did there?

[defaultoecsk9ss9t4e]

Once you knew Outlook was the program messing with the shortcuts, how did you solve it? I am having the same problems and I can't seem to find where I need to edit Outlook.

[divyansh98sharma]

I am having the same issue with my spacebar, i had earsed my macbook air and reinstalled the OS. i have no software running except illustrator. i tried reseting the preferences too, and i'm stuck i have work to do beofre the deadline.

[Monika Gause]

" am having the same issue with my spacebar,"

Did you try everything emntioned in this thread? Other software is stealing your spacebar. That could even be Mac OS itself.

Please read all the answers and investigate.

[divyansh98sharma]

I just rebooted my mac for the 5th time and it sometimes work and sometimes it doesn't. i don't have any other software except illustrator on my device.

[Monika Gause]

Not even a browser?

[divyansh98sharma]

nope i have not opened safari too. the spacebar is working perfectly fine everywhere else like in safari, notes, microsoft office but it's not working with the quick hand tool in illustrator and photoshop.

[Monika Gause]

Are you using antivirus? Which one?

[divyansh98sharma]

no i'm not using any anti virus.

i recently erased my macbook and reinstalled the whole os and i'm facing the same issue

[Monika Gause]

Please get in contact with Customer Care. They need to take a look into your system.

 https://helpx.adobe.com/contact.html

[ARUN S]

One of the solution I tried and it worked:: Hi everyone who doesn't find answer yet for this problem. I had face the same problem just find the solution. I has to do nothing with the Adobe. It is the Windows 10 touch pad probem(not actually a problem). I am using my HP Laptop faced the problem and find the solution. This problem happens not only in Adobe softwares. To check go to your desktop and click space bar thentry move the cursor using touch pad it didn't work there too. I have Synaptics Touch pad. This for Windows 10 users Start>Settings(icon)>Devices>Touchpad>Additional Settings  on Device Setting tab click Setting Button then click PalmCheck-Enhanced(double tab it) keep the slider to OFF position then Apply. Problem Solved. I hope this works for Windows 8 or 7 users too but these options were in different place. MAC users also try rephrasing your question in the Google search as "Cursor not moving by clicking spacebar" something like this and dont mention Adobe or any software specific....  Thanks Happy Creating!!!

[RUGS]

I read through most of the comments and couldn't find what I found as my solution.

Turns out it's a Wacom setting. When there's a major OS update I just delete everything related to Wacom on my computer and reinstall and it's all back to normal. 

[Jack5CA8]

Yep - it was a Microsoft issue. As soon as I closed Powerpoint, it worked fine.

[Joe5EE6]

Hello, this solution is not working for me. In general, it's not a great solution anyway, I have to have other programs open while using adobe products, especially since I am designing assets to be used by these programs. I have just updated my adobe software, and I am running 10.15.6. I need to have the hand tool shortcut working.

[Monika Gause]

"Hello, this solution is not working for me. In general, it's not a great solution anyway,"

I guess nobody is happy when other software interferes. But then it's a problem the other software company needs to solve. So if youhave found out which one it is, then maybe contact the manufacturer to fix it.

[deanh47387717]

I am so very frustrated by this problem for many reasons. 
First, I have experienced this problem with the last 3 versions of illustrator and on multiple different macs. So this problem has been intermittent for me for years. It just stops working one day. Now I am on a week old Mac using version 2021 on a fresh OS and it is happening AGAIN!!!

I tired all your solutions listed here:
Checked MAC Keyboard Shortcuts

Closed all other applications and relaunched.

Renamed all my Preferences and Cache Files.

[Monika Gause]

In some cases also antivirus was to blame.

We don't know what's installed on your computer.

Can you check all the processes?

If you are lost, try and contact Customer Care: https://helpx.adobe.com/contact.html

[AndresDelaCruz]

I solved It by calling Adobe, one of the IT guys got connected to my computer and solved it, never happend again.

Hope this works for you.