Strange Illustrator temp files created upon save

Forum|Forum|3 years ago
November 29, 2022
2 replies
1485 views

I've recently set up a new Mac server and I'm having an issue where Illustrator creates duplicate files when saving. They have a strange prefix similar a temp file, but have an .ai suffix and when I try to delete I get the 'file in use' error message.

I tried restarting the server, files still there and still cant delete them.

Anyone had a similar issue?

Screenshot attached for reference.

Running Illustrator version 27.01 on a 2021 Macbook Pro in Monterey. Server is running Mojave.

Bug

This topic has been closed for replies.

Correct answer Monika Gause

Many people are having this: https://community.adobe.com/t5/illustrator-discussions/illustrator-creating-many-png-and-tmp-files/td-p/13163556

A

Avtaar26673862ktj4

Participant

Any fix to this?

Anshul_Saini

Community Manager

Hi @Avtaar26673862ktj4,

Thank you for reaching out about the strange Illustrator temp files being created upon saving. I understand how unexpected behavior like this can disrupt your workflow, and I appreciate your patience as we work to identify a solution.

Based on previous interactions with users who’ve reported similar issues, it’s difficult to pinpoint the exact cause without further details. Would you mind checking under system safe mode (Mac/ Windows) and seeing if Illustrator is still creating these temp files? Also, try saving your Illustrator file locally on your desktop, and let us know if the issue persists.

Please also confirm the Illustrator & OS version and system details (CPU, RAM, GPU, etc.).

Once you’ve had a chance to check, feel free to share your observations, and we’ll work together to resolve this.

Best,
Anshul Saini