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Stuck on hand tool in all Adobe programs

Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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Suddenly the hand-tool (hand) is turned on and stuck. I pressed the space bar many times, but issue do not let go. Switching to other instruments does not work, but menus and hotkeys do. This behavior in Al, ID, I even installed the AI beta, everything is the same. All the latest versions.


Demo:


Hardware:

MacBook Pro 2019

Intel + AMD

macOS Sonoma 14.1.2

Screenshot 2023-12-07 at 18.10.38.png

 

Did not help:
- Reset settings
- Uninstalling/installing Al via cloud
- Reboot in Safe Mode, start AI and reboot again.

- I found tips to disable mac OS dictation. But I don't have it enabled.

 

Rebooting the computer temporarily helps, but then the problem returns.


Contacted in the end to tech support. The support connected via a special program for remote access.
In Activity monitor completed all processes where Adobe and Creative is mentioned. Started Cloud, then Al.
And sort of clicked the space bar a lot and everything went ¯\_(ツ)_/¯

It appeared again though. I opened the virtual keyboard, clicked the space bar and so far it began to work.

 

But another issue arose when all the instruments were turned on one at a time.

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correct answers 2 Correct answers

Community Beginner , Dec 15, 2023 Dec 15, 2023

I have found the cause of the error - the LangSwitcher app for correcting the wrong keyboard layout (it has been working incorrectly since version 2.30.0, the developer is already aware of the problem).

To fix the bug, you need to disable Start with Login in the program, close the app and restart the computer.

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Community Beginner , Feb 29, 2024 Feb 29, 2024

I found the details of the bug: if you use double Shift key switching, the program copies objects as svg and presses all characters as hotkeys. Demo with Keycastr:


The solution that worked for me: change the manual switching from Shift key to Control key (or another key that you don't press so often).

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Adobe
New Here ,
Nov 24, 2024 Nov 24, 2024

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I had same issue. Magnet was the culprit. I quit the program and it works fine now. So weird this happend.

 

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New Here ,
Nov 25, 2024 Nov 25, 2024

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Had the bug, uninstalled, reinstalled, deleted profile, external keyboard... Nothing worked.
Magnet was the culprit indeed. Thanks a lot.

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Explorer ,
Nov 24, 2024 Nov 24, 2024

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Yep. That's what it was. Thank you!

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Explorer ,
Nov 24, 2024 Nov 24, 2024

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It turned out it was, in fact, Magnet. Awesome!

 

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New Here ,
Nov 24, 2024 Nov 24, 2024

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I dont have anything more than Illustrator. This is pretty awful. This bug needs to be fixed ASAP. The software should be GOOD enough without interfering with anything else o limiting the user to use anything else. This suite is not precisely cheap to tolerate this D:

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