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The File can not be read due to an error

Community Beginner ,
Jun 12, 2018 Jun 12, 2018

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I'm getting this error when i try to place a .jpg file into illustrator. It opens fine in photoshop, it opens in Mac on Preview...

Its only 200mb, i've opened larger files. I've tried closing illustrator re-opening, i've tried opening a new document and placing it in there and still an error...

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Import and export

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correct answers 3 Correct answers

Community Expert , Jun 12, 2018 Jun 12, 2018

Can you export the jpeg to a tiff in Mac Preview and Place the tiff into Illustrator?

Or save as in PS to a tiff?

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New Here , Aug 25, 2021 Aug 25, 2021

try to crop the jpeg and it'll do the trick

 

.

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Community Beginner , Oct 16, 2022 Oct 16, 2022

Rename/change the file extensions: so from (image.jpg to image.png) ant try to open with Ilustrator ore Photoshop 😉

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Community Expert ,
Jun 12, 2018 Jun 12, 2018

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There are flavors of JPG that Illustrator can't open.

Open it in Photoshop and try and re-save it from there.

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Community Beginner ,
Jun 12, 2018 Jun 12, 2018

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I tried that

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Community Expert ,
Jun 12, 2018 Jun 12, 2018

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Anything special with that file?

You did "Save as" in Photoshop? Which options?

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Community Expert ,
Jun 12, 2018 Jun 12, 2018

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Can you export the jpeg to a tiff in Mac Preview and Place the tiff into Illustrator?

Or save as in PS to a tiff?

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Community Beginner ,
Jun 14, 2018 Jun 14, 2018

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That ended up working, saving as a tiff, thank you!

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Community Expert ,
Jun 14, 2018 Jun 14, 2018

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I'm so glad it worked!

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New Here ,
Dec 30, 2019 Dec 30, 2019

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Hello Jane,

please im having this same issue on a pc, how can I resolve it? Thanks

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Community Beginner ,
Jul 12, 2020 Jul 12, 2020

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Here is the solution.   I had assests placed into a document...some were placed png's and some were created with the pen tool in the document.  I figured out that one of the assets was corrupting the file. So you will need to find that asset.  I opened a new document and placed each asset in one at a time.  After each one, I attempted to export the jpg.....didn't have a problem until I got to the asset...the one created with the pen tool.  I had used a pattern fill for those images and then put a stylized inner glow on them......that inner glow was corrupting my file.  Problem solved!

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Adobe Employee ,
Apr 21, 2020 Apr 21, 2020

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if there is some issue in file due to corrupt liks consider upgrating illustrator to a version above 24.1..

there have been fixes to ignore the corrupt links.

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Community Beginner ,
Jul 12, 2020 Jul 12, 2020

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Did that first. 

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New Here ,
Aug 25, 2021 Aug 25, 2021

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try to crop the jpeg and it'll do the trick

 

.

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Community Beginner ,
Oct 16, 2022 Oct 16, 2022

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Rename/change the file extensions: so from (image.jpg to image.png) ant try to open with Ilustrator ore Photoshop 😉

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