The operation cannon complete because of unknown error .[2067]

Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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Hello today one of our users started experiencsing the mentioned errror.We are using several Illustrators , all are on the same version and settings.The error occurs only on one of them.I`ve tryed to use the default settings and re-checked if everything is up to date.The problem is with .DXF files.I cannont find any information about it .There`s only one post for it and the solution is to update your illustrator.

If someone has a simmilar issue or knows how it can be fixed please post in here.

Thank you.

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correct answers 1 Correct answer

Adobe Employee , Jan 03, 2022 Jan 03, 2022
Hi @Julie22264133prwf & @default559y0jvmlizt, We are sorry about the trouble. This issue was fixed in v25.0.1, but it has resurfaced in the later releases. I have forwarded this issue to the product team, and they are currently working on it. I would suggest you please be patient and stay tuned for the updates. If you need your DXF or DWG files converted into Illustrator files, please DM your file to me, and I will try my best to deliver it to you. Regards, Anshul Saini

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Community Beginner ,
Jan 20, 2021 Jan 20, 2021

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I've got the same issue. Today I wanted to open .DXF file and I saw this error. Haven't seen before 'coz worked properly. 

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Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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I've checked version 2020 and 2019 and it works okay. So it looks there is something wrong with the latest update of 2021 

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Hello,

 

Is it possible to share a sample dxf file with us and we can try to check internally. You can share it as a private message.

Thanks,

Nikhil Gupta

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Hello Mario,

Could you try installing an older version and check if that works. Also, please share a sample file.

 

Thanks,
Nikhil Gupta

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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The 2020 version of illustrator works fine.

The problem is that have to open the files in 2020(24.3) , save them as pdf and then open them with  2021.

Wetransfer link :https://we.tl/t-D7z9qlSSEr

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Hello Mario,

I tried creating a PDF of the file in Version 2020 and then opened the PDF in 2021 and that worked fine. However, opening .dxf file directly on CC 2021 is giving an error. We are trying to check internally. For now, the only workaround I can suggest is to continue using the CC 2020 version.

 

Thanks,

Nikhil Gupta

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Participant ,
Jul 22, 2021 Jul 22, 2021

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Nikhil hi, 

 

This problem with .dxf files and illustrator CC 2021 has STILL not been fixed. 

Your response to the post above was made on Feb 17th, why has this issue not been sorted out yet?

 

To put it mildly, it is infuriating that I cannot do something so simple as open a dxf file. 

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New Here ,
Nov 08, 2021 Nov 08, 2021

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I am having this same problem. I can't seem to figure out how to download Illustrator 2020 through.

 

The App versions available to me are: 

26.0.1

26.0

25.4.2

 

I've tried them all and can't open DXF on any of them...

 

I used to have a different version installed I guess. I had a PC crash and they had to give me a new one and had to install Illustrtor new.. so it was working before fine.

 

Now I'm in trouble. I am getting .dxf files from Onyx and can't export them as anything else.. only way to potentially fix it is to print a new file, not going to work for me in the long term.

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New Here ,
Dec 15, 2021 Dec 15, 2021

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I have the same problem - still. It is extremely frustrating!!

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Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

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Hi @Julie22264133prwf & @default559y0jvmlizt,

 

We are sorry about the trouble. This issue was fixed in v25.0.1, but it has resurfaced in the later releases. I have forwarded this issue to the product team, and they are currently working on it. I would suggest you please be patient and stay tuned for the updates. If you need your DXF or DWG files converted into Illustrator files, please DM your file to me, and I will try my best to deliver it to you.

 

Regards,

Anshul Saini

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Hi!

I have the same issue, I have dm'd you but can't seem to attach .dwg files to the message.

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Adobe Employee ,
Jan 17, 2022 Jan 17, 2022

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Hi @Annechien22691981h0lc,

I've replied to your DM.

Please check!

Regards,

Anshul Saini 

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Community Beginner ,
Jan 24, 2022 Jan 24, 2022

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Not trying to pile on but I'm having the same issue.  When are you thinking we'd be able to get a fix for this?

 

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Community Beginner ,
Feb 13, 2022 Feb 13, 2022

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It's been three weeks and any sort of reply would be nice.  I'm still having the same issue and waiting is getting pretty annoying.

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Adobe Community Professional ,
Feb 14, 2022 Feb 14, 2022

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If you really want a quick answer, don't post in old threads. Your post is buried in a text wall in here and it's difficult to figure out exactly what issue you are experiencing, because in a thread like this, people describe a wide array of things.

 

So you might want to create a new thread and describe step by step what's happening. And also: your system and version.

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New Here ,
Jan 28, 2022 Jan 28, 2022

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I have the same issue...

 

The oldest Ai. version I can see is - 25.4.1 (2021) which cannot open .dxf.

 

How can I download an older version that can open .dxf file?

 

Thanks in advance.

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New Here ,
Jan 30, 2022 Jan 30, 2022

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How can I install an older verison of illustrator, this is extremely frustrating

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New Here ,
Feb 18, 2022 Feb 18, 2022

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It seems this dxf problem is back again in version 26.0.3 *sigh*. Very annoying! Can't do my job properly like this.

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Has this been fixed? My illustrator was working fine with .dwg files until the last update...now a project I worked on Friday is unable to open in illustrator.  PLEASE HELP

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New Here ,
Mar 17, 2022 Mar 17, 2022

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Yes, I have the same problem.   Issue is back with 26.1 and I tried several previous versions available to me in CC (v 5.6.5.58) and those also are not able to open a dxf. 

Generating dxf files in CAD and bringing them into Illustrator is a common part of my workflow for several years so this issue has been a difficult work around.

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Hi @danielleb54578693 & @Matthew23478576h6jp,

 

I am sorry for the trouble. Would it be possible for you to share the download link to the DWG / DXF file with me via DM or here, as this issue was introduced in 25.0.1, and you started facing the issue in v26.1? So, there could be something wrong with the DXF/ DWG files, which is why it gives the error 2067. I would be happy to check it and try to convert the file and share the Ai file with you.

 

Looking forward to the files.

 

Regards,

Anshul Saini

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New Here ,
Mar 24, 2022 Mar 24, 2022

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It does look like the dxf from fusion360 are now working with 26.1, such as box_2.dxf (attached). But one like box-1.dxf, from a web-based template generator, still does not work.
Matt

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Thanks for getting back to me @Matthew23478576h6jp. I guess you have tried to upload the DXF files, but they didn't upload as they may not be supported, or the file size must be bigger. Please upload them to Creative Cloud, Dropbox, or any other similar services and share the download link here.

 

Regards,

Anshul Saini

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New Here ,
Jun 29, 2022 Jun 29, 2022

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LATEST

I have to export Illustrator pdf into dwg and get the same error code. Latest Illustrator version.

This thread started January 2021 - is there really no solution from Adobe to fix that in 1,5 years? I mean, really?

And no, i cant send you the files cause of privacy reasons to our customers.

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