The operation cannot be complete because of uknown error. (!now)

[tymann930]

In Illustrator, I am trying to export a file as a .png but every time I try it comes up with this error message "The operation cannot complete because of unknown error. (!now)" I have seen other forums where they discuss an error message similar to this, but the ending (!now) is different. I have not seen the (!now) discussed on this forum.

Has anybody else gotten this error message? If so, how can I fix it so that I am able to export? This is a file for a client, so I am kind of on a time crunch.

[Monika Gause]

Is the problem just with this file or any file?

Can you try and create a simple new file with a rectangle or the like and eport that? Does it work?

[Bill Silbert]

On the other threads with a similar message it found that locked or hidden layers is the problem. Have you tried to unlock your layers and delete hidden ones?

[skey000]

I have tried deleting the hidden layers and then exporting the file but it comes back with this same error message.

[Monika Gause]

Where do you save the file?

Which system, which version?

How large is the file?

How large will the exported file be? Does it work when you export a smaller file (pixel dimensions, lower resolution)?

[skey000]

I've tried saving the file to my google drive and locally on my hard drive.

I'm running Illustrator CC 2017 on a windows 10 system.

A 4500 x 5400 pixel artboard at 300 ppi

I'm not sure where to find the file size? I haven't tried exporting as a smaller file yet. I am currently uninstalling reinstalling.

Update:

After reinstalling it still wouldn't allow me to export the file. I tried exporting it at 72 ppi and it worked. Is there a way I can export it at 300 without the error?

[Doug A Roberts]

if you export a png that size from illustrator at 300 ppi it will try and make a 18,750 x 22,500 px image, so it may well be the size that's a problem.

[skey000]

That was the problem. Thanks Doug. I didn't realize it would change the size to like that. I thought it would keep the original parameters of 4500 x 5400.

[Synkitty]

Hi sorry I am a bit lost with your answer. I am getting the same error noted above and I need to export a png at 7632x6480 pixels which is what I have set the artboard to. How can I get it to save the image at the size I need if it is resizing it to 18750 x 22500 px?

[Doug A Roberts]

For Export As: tick 'Use Artboards' in the file browser window, and use 72 PPI in the export options.

The 18750 x 22500 px figure was specific to the user above who was trying to export a 4500 v 5400 px artboard at 300 PPI. It is not relevant to your document.

[Synkitty]

Thanks very much I think I have a better understanding of how it works now and I really appreciate your help.