tools inop

[Chad25168082br9l]

New to Ai and it seems as if its stuck in demo mode. None of the tools are working and are greyed out.

[Mylenium]

Well, have you actually created a new document? If so, what are the specs? What system? What hardware acceleration settings? What input devices? You need to be moire specific.

Mylenium

[italosan]

Hi, in addition to the information requested by Mylenium, can you attach a screen or a video?

[Doug A Roberts · Accepted solution]

When you say 'greyed out', are you talking about these:

Or these?

If you're referring to image no.2, try picking a tool from image no.1.

[Anubhav Majumder · Accepted solution]

Hello @Chad25168082br9l,

Sorry to hear about this experience. I hope the steps shared by Mylenium and Doug helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav