New to Ai and it seems as if its stuck in demo mode. None of the tools are working and are greyed out.
Well, have you actually created a new document? If so, what are the specs? What system? What hardware acceleration settings? What input devices? You need to be moire specific.
Hi, in addition to the information requested by Mylenium, can you attach a screen or a video?
When you say 'greyed out', are you talking about these:
If you're referring to image no.2, try picking a tool from image no.1.
Sorry to hear about this experience. I hope the steps shared by Mylenium and Doug helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.
Looking forward to hearing from you.