tools inop

New Here ,
Jul 07, 2022 Jul 07, 2022

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New to Ai and it seems as if its stuck in demo mode. None of the tools are working and are greyed out.

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correct answers 2 Correct answers

Adobe Community Professional , Jul 08, 2022 Jul 08, 2022

When you say 'greyed out', are you talking about these:

DougARoberts_0-1657276012924.png

Or these?

DougARoberts_1-1657276068277.png

If you're referring to image no.2, try picking a tool from image no.1.

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Adobe Employee , Jul 20, 2022 Jul 20, 2022

Hello @Chad25168082br9l,

 

Sorry to hear about this experience. I hope the steps shared by Mylenium and Doug helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of

...

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Adobe Community Professional ,
Jul 07, 2022 Jul 07, 2022

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Well, have you actually created a new document? If so, what are the specs? What system? What hardware acceleration settings? What input devices? You need to be moire specific.

 

Mylenium

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Adobe Community Professional ,
Jul 08, 2022 Jul 08, 2022

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Hi, in addition to the information requested by Mylenium, can you attach a screen or a video?

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Adobe Community Professional ,
Jul 08, 2022 Jul 08, 2022

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When you say 'greyed out', are you talking about these:

DougARoberts_0-1657276012924.png

Or these?

DougARoberts_1-1657276068277.png

If you're referring to image no.2, try picking a tool from image no.1.

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hello @Chad25168082br9l,

 

Sorry to hear about this experience. I hope the steps shared by Mylenium and Doug helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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