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Chad25168082br9l
New Participant
July 8, 2022
Answered

tools inop

  • July 8, 2022
  • 4 replies
  • 344 views

New to Ai and it seems as if its stuck in demo mode. None of the tools are working and are greyed out.

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Chad25168082br9l,

 

Sorry to hear about this experience. I hope the steps shared by Mylenium and Doug helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

4 replies

A
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
July 20, 2022

Hello @Chad25168082br9l,

 

Sorry to hear about this experience. I hope the steps shared by Mylenium and Doug helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

Doug A Roberts
Doug A Roberts
Adobe Expert
July 8, 2022

When you say 'greyed out', are you talking about these:

Or these?

If you're referring to image no.2, try picking a tool from image no.1.

italosan
italosan
Participating Frequently
July 8, 2022

Hi, in addition to the information requested by Mylenium, can you attach a screen or a video?

    Mylenium
    Mylenium
    Brainiac
    July 8, 2022

    Well, have you actually created a new document? If so, what are the specs? What system? What hardware acceleration settings? What input devices? You need to be moire specific.

     

    Mylenium

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