Tools not working in Illustrator CC

[LongPig]

I've just noticed that in Illustrator 25.2.3 installed on my MacBook Pro running OS 11.3.1 that none of the tools are working property.

If I create a new document everything appears normal until I try and draw, move, select a tool etc. I get a pencil with a no-entry sign and a 'beep' every time I click in the document.

If I quit the app, it may work for a couple of clicks but then the dreaded pencil of doom reappears.

As I'm paying a hefty subscription for this suite, I expect it to work. Does anyone know what's happening? Thanks.

[Eugenio.NYC]

Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

Let me know if that works

[LongPig]

Hi Eugenio. Annoyingly it didn't work. I still only get the crossed out pencil icon an all tool selections and a beep on clicking. Have reset preferences again and is now only giving me the eraser tool, no matter which tool is selected. It means I can't currently use Illustrator at all, which may mean Adobe is in breach of contract for supplying faulty goods.

[Monika Gause]

Please show screenshots that include the layers panel.

Does that happen in all files or just some? Also in a newly created file?

[LongPig]

Hello.

No it didn't work. I got so fed up with these ongoing problems that I've now given up on Illustrator completely (after using Adobe for over 20 years) and am now using Affinity Designer.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I agree with @Eugenio.NYC. Resetting preferences should help here.

Additionally, you may try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

Regards,

Ashutosh

[LSPGraphics]

It's happening to me right now all of the sudden. REstarted. Reset preferences. Still doing it. It's a pencil with the slashed circle icon.

[Monika Gause]

Exactly what are you trying to do?

How did you create the document?

WHich tool are you using?

[Anubhav M]

Hello @LSPGraphics,

We apologize for the frustration caused by technical issues. Could you please provide us with more information, such as the specific version of your OS/Illustrator and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), as Monika suggested? This will allow us to investigate the issue more thoroughly.

Looking forward to hearing from you.

Thanks,

Anubhav