Unable to Activate Adobe Illustrator CS6

[kenny5F86]

Hi, Does anyone have any idea how to resolve this issue?
The laptop is running Windows 7 with an SP1 update, it suddenly stops working and starts to prompt this out. When we tried to re-activate it again, it won't work.

[Jacob Bugge]

Kenny,

If you are connected to the internet, you can try this:

For any activation errors, encountered by individuals using older software titles, please reference the Activation Help document at http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html. Our chat team can continue to help if someone has reached the maximum amount of allowable activations. Any other activation errors will be evaluated on a case by case basis.

Excerpt from this post by Jeff A Wright,
https://community.adobe.com/t5/adobe-community-professionals/more-than-1-previous-verison-available-...

quoted by Jim here,
https://community.adobe.com/t5/adobe-community-professionals/just-to-be-certain-i-m-absolutely-clear...

[kenny5F86]

Hi jacob,

Thanks for the guide. I'll check it out, but i have a sad news to mention. I do not have the account that the license is tied to, which i can deactivate from the management side. 

[Jacob Bugge]

Kenny,

You can activate on two PCs, and espectally since it is a reactivation, I believe no deactivation is needed.

In any case, I believe our Adobe friends can help you with it.

If there are issues with account/licence, ultimately you can try to contact the Adobe support team at https://helpx.adobe.com/contact.html, and if needed you can request to be put in contact with the Adobe Genuine team.

[kenny5F86]

Hi Jacob,

i did look for the support, but they replied that since this version is too old. They no longer supports it.

[Jacob Bugge]

Kenny,

I believe they are wrong: activation is still (I presume) a service for perpetual licences down to CS4.

But maybe it is worth trying this to start with,

https://helpx.adobe.com/ie/x-productkb/policy-pricing/activation-network-issues.html

[kenny5F86]

Hi Jacob,

Apologies for the late reply, was occupied recently.
Here is the results of the troubleshoot. there is an offline activation guide that i saw, will try that out and see.

[Abesigamukama35703555z2vc]

How can I fix this problem in my pc 

[Jacob Bugge]

Abesigamukama,

Have you tried this?

https://helpx.adobe.com/ie/x-productkb/policy-pricing/activation-network-issues.html