Unable to click in transparent area of panels

I am having what seems like a related problem -- areas of the screen do not accept clicks. Any clicks in those areas simply register as a click on what is behind it (the desktop, finder windows, etc.). In Illustrator, this is happening at the top left of the screen, which means every time I try to select a tool in the control palette, the click is intercepted by the background app and Illustrator goes away. In Photoshop, this is happening at the bottom right, and I can't grab the corner of the window to resize it or select items in palettes in that area of the screen. Every click registers in whatever is in the background. I'm also using Sonoma, and the issue is happening in the latest versions of Creative Cloud (Illustrator 28.0, Photoshop 25.0.0). I haven't had the issue in InDesign.

Thank you for sharing this additional information, @silk-m @ahazell2017. It's valuable to understand the specific situations in which this issue occurs. I see that you both are running Illustrator 28.0 on macOS Sonoma and that when certain tools are connected or concatenated in a specific way, there are areas that cannot be manipulated. This behavior is certainly unusual.

If you are using third-party plugins in Illustrator, I would recommend temporarily disabling/ uninstalling these plugins to see if it has any impact on this issue. Some compatibility problems can arise from third-party extensions or plugins. Additionally, it would be helpful to know which plugins you are using if you can provide that information.

I would also like to request a screen recording of this issue occurring. A visual representation of the problem will help us better understand and investigate it. Please record a video when the issue happens, and if you could share it, we will log a bug report and check with the product team.

Your cooperation and input are much appreciated, and it will assist in getting to the bottom of this issue.

Best regards,

Anshul Saini

I'm using Illustrator 28.0 on macOS Sonoma.
For example, when I connect tools horizontally like this, there are areas that cannot be manipulated.

If I just arrange them without concatenating them, this operation error will not occur.

Also, when I connect three or more palettes in the same way, there are areas in one palette that cannot be manipulated.

Hi @27366628 @ahazell2017,

I understand that you're encountering this issue, and it seems to be related to macOS Sonoma and panels in Adobe Illustrator. As you mentioned, Illustrator's official compatibility with Sonoma could be a factor, and keeping the software and the OS up to date is essential.

Here are a few steps you can consider:

• Update Illustrator: Make sure you're using the latest version of Illustrator, which, at the time of your query, is version 28.0. Some compatibility issues may have been addressed in updates.
• Check for Plugin Updates: If you're using any third-party plugins or extensions in Illustrator, ensure they are compatible with both Sonoma and the latest Illustrator version. Check with the manufacturers of these plugins for updates.

Thank you for your understanding and cooperation. If you have further updates or questions, feel free to share them.

Best,

Anshul Saini

I have the same issue in Illustrator 2024 at my work but not at home. The difference is I installed Sonoma (OS 14.0) on my work computer but not my home computer. It must be an issue with the pallets because I cannot click on the desktop around the pallets.

When clicking there, what does happen?

I've just noticed that you are running Sonoma. It's not officially compatible just yet.

I tried to recreate the situation with custom palettes on Windows 10, v27.9 but had no issues. I assume the area moves with the palettes? What happens if you break them up or rearrange them?