Unable to export in png

[Shubham_Sharma]

Hello,

I am trying to export to .png from illustrator in 300Dpi, it is showing me this error " The operation cannot complete because of an unknown error" [!Now] . Please help me in fixing it. I am using windows 8.1 pro 64 bit.

Thanks

[Larry G. Schneider]

Which version of AI? When was the last time you restarted the computer?

[Shubham_Sharma]

Hey ... I am using version 2018 and I have restarted many times .

[Monika Gause]

Just how large is that document?

[Shubham_Sharma]

It's very simple and basic illustration. File size is very small. It's not only with this file. Even if I am trying to export a simple rectangle shape in PNG. I am getting the same error.

[Ton Frederiks]

I would try to reset the Preferences:

How to set preferences in Illustrator

[Shubham_Sharma]

I tried rhat, but it's also not working. Even I tried to re-install the software.

[Shubham_Sharma]

It's the first time I am exoexperiing such issue with the illustrator. It's strange.

[Ton Frederiks]

Are you saving to an external drive or server?

[Shubham_Sharma]

In my computer. Nothing external

[Ton Frederiks · Accepted solution]

See:

Can not export to png or jpg – Adobe Illustrator Feedback

[Shubham_Sharma]

Ya ... I saw that but even there there was not solution given. I don't know what to do.

[Ton Frederiks]

React there, this is not a support forum and Illustrator engineering is watching that site.

There is an email adress given in the reaction to this problem by an AI engineer.

[Shubham_Sharma]

Thank you. I will do that.

[brenda.barb]

Hi, did you manage to solve this problem? I have the same problem.

[Eleanora5F93]

I also do! Just 3 days ago my Illustrator started doing the same thing. I had to restart the whole computer to get this to work again...

[Anshul_Saini]

HI @brenda.barb @Eleanora5F93,

We are sorry to hear about the trouble you are facing. Would it be possible for you to share the download link to the Ai file with me here or via DM? I will forward it to the product team, and they will check what is causing the issue.

Also, please share the OS & version of Ai, and please confirm if it is a new file or old. If it is old, then in which version of Ai was it created.

I will be looking forward to your responses.

Thanks!

Anshul Saini

[brenda.barb · Accepted solution]

I went back to using a previous version and the problem solved. Thanks

[leoleoleoleoleoleomak]

Just updated my graphic card driver and problem solved, 

you should try it too, can't export PNG will annoy us forever.

Using Illustrator on Win 10, nvidia card.

[krbdesign]

I made my artboard & design smaller. Problem solved.

[LaserJoe2 · Accepted solution]

I had this crazy problem to. Tried absolutely all the suggestions and nothing worked. But I did make it work finally: "Look for a stray element on the artoard" was a suggestuion. - there was nothing there to delete. So I next checked Layers and the sub layers and there was a sub layer that was empty. I deleted it and apparently that was the bogus element. The png exported fine.