Unable to export in png

Forum|Forum|7 years ago
May 29, 2018
6 replies
8714 views

Hello,

I am trying to export to .png from illustrator in 300Dpi, it is showing me this error " The operation cannot complete because of an unknown error" [!Now] . Please help me in fixing it. I am using windows 8.1 pro 64 bit.

Thanks

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Correct answer LaserJoe2

I had this crazy problem to. Tried absolutely all the suggestions and nothing worked. But I did make it work finally: "Look for a stray element on the artoard" was a suggestuion. - there was nothing there to delete. So I next checked Layers and the sub layers and there was a sub layer that was empty. I deleted it and apparently that was the bogus element. The png exported fine.

LaserJoe2Correct answer

Participant

I had this crazy problem to. Tried absolutely all the suggestions and nothing worked. But I did make it work finally: "Look for a stray element on the artoard" was a suggestuion. - there was nothing there to delete. So I next checked Layers and the sub layers and there was a sub layer that was empty. I deleted it and apparently that was the bogus element. The png exported fine.

krbdesign

Participant

I made my artboard & design smaller. Problem solved.

leoleoleoleoleoleomak

Participant

Just updated my graphic card driver and problem solved,

you should try it too, can't export PNG will annoy us forever.

Using Illustrator on Win 10, nvidia card.

-www.instagram.com/leoleoleoleoleoleoleoleomak

B

brenda.barb

Participant

Hi, did you manage to solve this problem? I have the same problem.

E

Eleanora5F93

Participant

I also do! Just 3 days ago my Illustrator started doing the same thing. I had to restart the whole computer to get this to work again...

Anshul_Saini

Community Manager

HI @brenda.barb @Eleanora5F93,

We are sorry to hear about the trouble you are facing. Would it be possible for you to share the download link to the Ai file with me here or via DM? I will forward it to the product team, and they will check what is causing the issue.

Also, please share the OS & version of Ai, and please confirm if it is a new file or old. If it is old, then in which version of Ai was it created.

I will be looking forward to your responses.

Thanks!

Anshul Saini