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Participant
August 31, 2021
Question

Unable to open DWG file in Illustrator getting Unknown Error 2067

  • August 31, 2021
  • 2 replies
  • 174 views

Every time I try to open a DWG file in Illustrator I get error message 2067.  I get DWG files from our vendors all the time and will need to be able to open the files.  Is there a fix for this.  This is causing a lot of issues.

 

 

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2 replies

Anshul_Saini
Community Manager
Community Manager
August 31, 2021

Hi there,

 

Sorry about the trouble you are facing. Could you please share a few more details like:

  • OS and version of Illustrator installed on your system & vendor
  • Is the vendor able to open the file on their system?
  • Could you please share a sample DWG document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM.
  • How did you receive the files, and from where are you currently trying to open the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

S_Gans
Community Expert
Community Expert
August 31, 2021

This seems to be an ongoing issue for some time, with the 2021 version (https://community.adobe.com/t5/illustrator-discussions/the-operation-cannon-complete-because-of-unknown-error-2067/td-p/11751786)

Please search the bug report page at 
https://illustrator.uservoice.com/

There, you may find that this post is one you want to Upvote  - https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/35173015-import-later-versions-of-dwg - (upvoting gets more attention than posts with only one request) - or search for others with a more specific question. 

Or, create your own new request.

Adobe Community Expert / Adobe Certified Instructor