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This has happened through multiple versions of Ai and Psd. As you can see in the screen captures, no matter what tab I've selected, I can only see 1 file. This happens randomly, and I have to restart the program to get the tabs to work properly again.
{Renamed by MOD}
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Corrupted preferences file, perhaps? I had this issue a while back and I'd have to clear it by hopping between programs or clicking on the desktop a bunch of times. Once I cleared out the corrupted preferences file the problem stopped for me.
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Not sure, but I'll give that a try. Thanks.
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Hi, could you indicate the version of Adobe Illustrator and Adobe Photoshop in use and the features of your computer?
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Illustrator 2019 23.0.4, PSD CC 2018 19.1.2
iMac 2017 4.2 GHz Intel Core i7 - 32 GB 2400 MHz DDR4 - High Sierra 10.13.6
Again, this has happened through multiple versions. Thank you.
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Try uninstalling and installing the two software again. Use Creative Cloud Cleaner Tool to install Adobe programs and remove any corrupted files.
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Will try it, thank you.
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Hi there,
Thanks for reaching out. I could see that there are three different files opened but whichever tab you click it shows the same file. This is definitely not a typical experience with Illustrator.
In addition to the suggestions shared above, I would request if you can try the following steps and share results:
1. Reset Preferences:
2. If that doesn't help, boot the system to Safe mode: Start in Safe Boot mode for Adobe products on Mac OS X and check how it works there.
Regards,
Srishti
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Hi-
did you manage to get a fix? My Illustrator keeps doing this at least once a week, it's obviously a bug. the only thing that works is pulling the file out of the application window.
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Hi, did you manage to get it fixed? it is still happening on AI 2020
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Hi there,
Sorry to hear about the trouble you are facing with Illustrator. I would request if you can share a few more details like:
Regards
Rishabh
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Hello,
I am experiencing this problem as well. Closing the application and reopeing seems to correct the issue, but it would be nice to not have to do that. Please advise on a solution.
System details:
Adobe Illustrator 24.0.1
MacOS Catalina 10.15.2
iMac Retina 5k, 27"
40GB DDR4 memory
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Hi there,
I would request to update the illustrator to v24.0.3 which is the latest version for macOS and check if it is working after that? If not, please try the steps suggested by Srishti to reset the preferences and let us know if it works.
Regards
Rishabh
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Everything is up to date and the steps followed as prescribed. The issue still persists.
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Latest Illustrator version 2020, latest operating system on Mac Pro. Poor excuse to be blaming it on anything other than Illustrator having a bug, seeing how many people have complained. It's not a crippling problem but just inconvenient when it happens because it's a silly problem to have.
I will not be running my system in Safe Mode since a) I shouln't have to, b) the problem comes and goes. By the time I exit Illustrator to restart in Safe Mode I might as well reopen my Illustrator again as that solves it- the point is, it should work without me having to do that.
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Totally agree here. There shouldn't be this many hoops just to use the program as intended.
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If you don't want to try out the options in order to find the cause of the issue, then please contact Customer Care. They can login to your system to find it.
It must be something happening on your system, becasue obviously for most people it works (otherwise this thread would have 200 pages).
Please contact Customer Care: http://helpx.adobe.com/contact.html
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The options were tried as stated above. They yield no results. This happens on 2 different machines indiscriminently multiple times a day.
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I'm getting this same bug at least once a week, too. The only way around it is to drag the document tab down, out of the toolbar. Then the document I want loads in its own window.
I've been having this error for over a year, and always keep my software up to date.
Currently on iMac (Retina 5K, 27-inch, 2017)
3.5 GHz Quad-Core Intel Core i5
40 GB 2400 MHz DDR4
Catalina 10.15.1 (19B88)
Illustrator 23.1
Pretty infuriating.
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I'm bumping this one back up again. It's now happening multiple times a day in Illustrator and Photoshop. The only fix is quit the program and restart. It's making working the Adobe suite nearly impossible. This is the absolute latest version of everything.
High Sierra 10.13.6
iMac (Retina 5K, 27-inch, 2017)
4.2 GHz Intel Core i7
32 GB 2400 MHz DDR4
Radeon Pro 580 8192 MB
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I just had some success by hitting 'F' 3 times to cycle the fullscreen aspect of the open documents. This doesn't always work, but like clockwork, this BUG happened again today.
I capitalise BUG, because Adobe don't seem to think it is. Maybe if we yell loud enough they might start caring.
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Thanks for the tip. Doesn't do anything for me, but I gave it a run. I'm closing the opening the program multiple times a day on multiple machines.
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I'm honestly tired of stuff like this with Adobe. Without fail each iteration introduces some new janky bug we all have to work around or plan for. Start over on a giant project to reset prefs. After 20 years using them, it's always the same story. They act like it's not a bug, then they quietly patch it with an update that introduces new ones. I would love for it to at least stay the same. Tired of getting nailed with some error in the middle of design crunch time. All in all their software is in desperate need of a fresh rebuild for modern machines.
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Please contact Customer Care: http://helpx.adobe.com/contact.html
They can login to your system to sort things out.
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I'm with b87493049. . it's decades of the same old issues. Where is the money going? I really wish they would just draw a line in the sand. Feature set 'done' and now spend some time making it just work. even if they have to give us a couple of machine or OS specific variations like you get for grahpics drivers etc.
I'm kind of expecting we can all just QuarkXpress these issues away soon, the competitors are circling like sharks around Adobe.