Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to use any tool

Explorer ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Hi there,

 

So basically for some reason, I am not able to use any tool in illustartor.

I think I pressed the wrong key combination.  I attached a screen shot.

 

I would appreciate your help.

 

Thanks!Every tool gives me that same cursorEvery tool gives me that same cursor

TOPICS
Tools

Views

187

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jun 25, 2020 Jun 25, 2020
Well, which version of Illustrator are you using? What operating system? Have you already quit and then restarted Illustrator? Have you tried to restart your entire machine (that is, your computer)?

Likes

Translate

Translate
Adobe Community Professional ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Not sure about that, but what happens if you press the Caps Lock key on your keyboard?

 

You have probably just activated "precise cursors".

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

I have tried that but nothing.

I don't think it's the precise cursor.

Every tool gives me that same cursor.

 

Thanks though

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

But when you choose the brush tool, can you then draw?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Nope I am not able to draw.

Or if I choose the zoom tool I am not able to zoom, and so on.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Well, which version of Illustrator are you using? What operating system?

 

Have you already quit and then restarted Illustrator? Have you tried to restart your entire machine (that is, your computer)?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Hi Kenny,

 

Sorry to hear about your issues. In addition to what Kurt asked, have you tried resetting preferences?
If not, please try doing that. Follow instructions on help article

https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Let us know if it helps. Looking forward to your response.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2021 Nov 18, 2021

Copy link to clipboard

Copied

hi 

i can't use some tolls ?

like line tool ,pen tool , converture ,type tool .... ??

how i can fix that 

i have downloud the new virigion 

i am using MAC PRO

thanks 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 19, 2021 Nov 19, 2021

Copy link to clipboard

Copied

LATEST

1 copy.png

 

1 is the toolbar. Click on the tools here to select them. The pen tool & curvature tool are 3rd & 4th from top respectively. Click and hold on the rectangle tool to see the line tool and others.

2 is the toolbar customisation menu. Click and drag tools from here to the toolbar, or vice versa. If a tool is greyed out here, it is already in the toolbar.

 

Please read this:

https://helpx.adobe.com/illustrator/using/tools.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

Hi everyone,

 

Restarting my machine did the job. I could have think about that.

 

Thanks yall!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines