Unable to use any tool

[kenny27293]

Hi there,

So basically for some reason, I am not able to use any tool in illustartor.

I think I pressed the wrong key combination.  I attached a screen shot.

I would appreciate your help.

Thanks!Every tool gives me that same cursor

[Kurt Gold]

Not sure about that, but what happens if you press the Caps Lock key on your keyboard?

You have probably just activated "precise cursors".

[kenny27293]

I have tried that but nothing.

I don't think it's the precise cursor.

Every tool gives me that same cursor.

Thanks though

[Monika Gause]

But when you choose the brush tool, can you then draw?

[kenny27293]

Nope I am not able to draw.

Or if I choose the zoom tool I am not able to zoom, and so on.

[Kurt Gold · Accepted solution]

Well, which version of Illustrator are you using? What operating system?

Have you already quit and then restarted Illustrator? Have you tried to restart your entire machine (that is, your computer)?

[Ashutosh_Mishra]

Hi Kenny,

Sorry to hear about your issues. In addition to what Kurt asked, have you tried resetting preferences?
If not, please try doing that. Follow instructions on help article

https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps. Looking forward to your response.

Regards,

Ashutosh

[Manal21834325a4ri]

hi 

i can't use some tolls ?

like line tool ,pen tool , converture ,type tool .... ??

how i can fix that 

i have downloud the new virigion 

i am using MAC PRO

thanks 

[Doug A Roberts]

1 is the toolbar. Click on the tools here to select them. The pen tool & curvature tool are 3rd & 4th from top respectively. Click and hold on the rectangle tool to see the line tool and others.

2 is the toolbar customisation menu. Click and drag tools from here to the toolbar, or vice versa. If a tool is greyed out here, it is already in the toolbar.

Please read this:

https://helpx.adobe.com/illustrator/using/tools.html

[kenny27293]

Hi everyone,

Restarting my machine did the job. I could have think about that.

Thanks yall!