Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

Forum|Forum|4 years ago
June 17, 2021
24 replies
31156 views

Well, I updated illustrator today and have major viewing issues.

Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

MacOS Catalina version 10.15.6

Adobe Illustrator v25.3.1

{Renamed by MOD}

This topic has been closed for replies.

Correct answer Silvervain

Everyone that is having this issue, please go to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43685736-black-boxes-appear-and-zooming-issue-in-v25-3-1 and up vote this post to get them to fix this problem.

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N

Ncroft

Participating Frequently

So I was working and while I was editing a line of text, all of a sudden the rest of the test turned invisible? I'm not sure ifI accidently hit a shortcut but here is what it looks like:

Some of the text flickers when I scrub the zoom tool in and out, but only vectors and images are uneffected. The text is still there and I can select and edit it, I just can't see it.

Mike_Gondek10189183

Community Expert

Try Ctrl Y to enter outline mode, then again to go back to preview mode.
Turn off GPU

A

AC Graphics

Participant

Whenever I go to zoom into my artboard it will turn grey and have a strange blue tint surrounding the board, this also happens with shapes I am drawing, however the shapes live measurements are hidden behind a grey box which should be the one displaying the live measurements.

Any ideas?

Laszlo P. Bagi

Known Participant

Ditto...... I have the same dam issue. Very furustraing. Impossible to zoom in and see small areas

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Do you see this behavior while working on a specific file or all? Please try disabling GPU Performance under Preferences > Performance & let us know if it changes the behavior. Looking forward to your response.

Regards,

Ashutosh

S

SilvervainAuthor

Inspiring

This happens in every file including when I make a new document. My GPU Performance Preference has always been un checked. Not sure if this means anything, but I work on a MAC Mini.

S

Stewart Sutters

Participating Frequently

Hi.. Since I updated my Adobe Illustrator (25.3) this week, I cannot zoom in any more than 1600.. when I go beyond that amount, the screen goes grey. Any ideas why the new update has done this?

Thanks

Stewart

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