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Unclickable accept terms of use in Illustrator

Community Beginner ,
Nov 27, 2022 Nov 27, 2022

i have a popup tells me to accept terms of use but it's unclickable 
i have a windows 10 pro 

8 giga ram 

can't find a solution for this and can't complete my work 

plz find a solution as fast as possible 

trying to restart adobe illustrator 

and restarting my computer there is nothing happend 

and still have my problem . 

Should i delete adobe illustrator on inactivate my account in creative cloud ? .

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correct answers 5 Correct answers

New Here , Dec 04, 2022 Dec 04, 2022

I had the same problem and I found someone advised to press Tab + Enter and it works

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New Here , Apr 08, 2023 Apr 08, 2023

What worked for me was closing the program, turning off my wifi, and then running the program as administrator hope this helps

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New Here , Apr 20, 2023 Apr 20, 2023

I solved the issue by just hitting the "ENTER" key. make sure the "ACCEPT" button is highlighted and press enter. clicking  the mouse will not work but pressing the enter key works

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New Here , Apr 27, 2023 Apr 27, 2023

HELLO, the solution is : 

- firstly :open any other program window like Chrome browser, Edge, Facebook ... Microsft Office OR you click on the  the SHOW DESKTOP button it's in the rightside of your taskbar (used to minimize all opend windows ).

- Secondly : comeback to your Illustrator  programme with that POPUP and click ENTER button , so Bingo !! now you can use it .

Thanks

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New Here , Jun 11, 2024 Jun 11, 2024

 

https://www.youtube.com/watch?v=Ujf6VkM2hqg 

i try this method and it works.

1. search task manager

2. find the adobe app

3. right click and end task

4.  it will automatically close the adobe

5. refresh before open the app again.

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Adobe
Community Beginner ,
Feb 20, 2023 Feb 20, 2023

go to your desktop then right click on "this pc" thin manage and find device manager then go to your monitor select then expand and right on the driver needs update then update it and restart your pc , and i'm sorry for all of this time waiting but i saw your message rn .

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New Here ,
Mar 20, 2023 Mar 20, 2023

I currently have the same problem but nothing of the listed solutions worked for me, even updating the driver, any other suggestions? 

 

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New Here ,
Apr 08, 2023 Apr 08, 2023

What worked for me was closing the program, turning off my wifi, and then running the program as administrator hope this helps

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New Here ,
Apr 09, 2023 Apr 09, 2023

this works. thank you!

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New Here ,
Nov 07, 2023 Nov 07, 2023

Yes, this works, but is bogus.  shouldn't have to do this, but I guess I do.

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New Here ,
Apr 20, 2023 Apr 20, 2023

I solved the issue by just hitting the "ENTER" key. make sure the "ACCEPT" button is highlighted and press enter. clicking  the mouse will not work but pressing the enter key works

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New Here ,
Nov 07, 2023 Nov 07, 2023

Nope, this does not work either

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New Here ,
Apr 27, 2023 Apr 27, 2023

HELLO, the solution is : 

- firstly :open any other program window like Chrome browser, Edge, Facebook ... Microsft Office OR you click on the  the SHOW DESKTOP button it's in the rightside of your taskbar (used to minimize all opend windows ).

- Secondly : comeback to your Illustrator  programme with that POPUP and click ENTER button , so Bingo !! now you can use it .

Thanks

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New Here ,
Jul 08, 2023 Jul 08, 2023

There is only one solution that works 100% of the time. Turn off, or pull out your WiFi dongle. If you do this the T&Cs box will not pop-up.  

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New Here ,
Oct 06, 2023 Oct 06, 2023

Must I do this every time I use AI?  Disconnect my ethernet cable?  That's bogus.

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New Here ,
Nov 07, 2023 Nov 07, 2023

Tab + Shift , and then Press Enter

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New Here ,
Feb 26, 2024 Feb 26, 2024

After, I started the illistrator, I didn't click but I only hit the ENTER KEY and it worked !

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New Here ,
Jun 11, 2024 Jun 11, 2024

 

https://www.youtube.com/watch?v=Ujf6VkM2hqg 

i try this method and it works.

1. search task manager

2. find the adobe app

3. right click and end task

4.  it will automatically close the adobe

5. refresh before open the app again.

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New Here ,
Aug 29, 2024 Aug 29, 2024
LATEST

press ctrl + tab with enter

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