Skip to main content
thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
August 4, 2023
Answered

Unknown error [UKCO] after updating Illustrator to v27.8

  • August 4, 2023
  • 32 replies
  • 7823 views

This error screen popped up initially during the launch of Illustrator. I clicked it, it went away and as Illustrator opened I thought maybe it was a one-time thing. 

 

But it pops up with every command change: change tool change colour etc.. You literally can't do anything without it appearing. 

 

Is anyone else getting this error?  

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello everyone,

     

    Thanks for your patience. Our team has made some improvements in the latest version of Illustrator v27.8.1, which should help alleviate the trouble you're having with Illustrator. Would you mind trying to update to the latest Illustrator version and sharing your observations?

     

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    32 replies

    Show previous replies
    M
    Michelle284883242prp
    Participant
    August 7, 2023

    Yes I am also having this problem. I have tried uninstalling and reinstalling Illustrator but the problem won't to away. Has anyone figured out how to make it go away?

    L
    legopants
    Known Participant
    August 7, 2023

    Same here on PC - fully updated apps. Fresh restarts etc.

    L
    legopants
    Known Participant
    August 7, 2023

    Same thing here. Once on loading and then pops up continuously. All apps up to date and fresh restart etc... PC

    Wappenschmied
    Wappenschmied
    Participant
    August 6, 2023

    Same here, since today after a restart. Quite annoying.

      S
      stefanp85544613
      Participant
      August 6, 2023

      Same here

        C
        Cam_Head
        Participating Frequently
        August 6, 2023

        Yes! unusable.

        reverted to old version. 

          G
          GuylaineC
          Participant
          August 5, 2023

          Hi, since the last update I have a message saying (the operation cannot complete because of an unknowned error (UKCO). I can't work anymore, please fixe it .   I want to go back to the old version how do I do that?

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            August 5, 2023
            quote

            Hi, since the last update I have a message saying (the operation cannot complete because of an unknowned error (UKCO). I can't work anymore, please fixe it .   I want to go back to the old version how do I do that?


            By @GuylaineC

             

            https://helpx.adobe.com/download-install/using/install-previous-version.html

            Julie Chapalain
            Julie Chapalain
            Inspiring
            August 5, 2023

            Same here... 😓

              july789
              july789
              Inspiring
              August 5, 2023

              Same for me ! It is really annoying since the message appears everytime I do an action on Illustrator. Let's pray for the Adobe team to resolve this mistake.

              Bon courage à toutes et tous !

                La Gargouille
                La Gargouille
                Participating Frequently
                August 5, 2023

                L'équipe Adobe n'a pas l'air pressée de nous dépanner, elle ne doit pas savoir que pour un graphiste professionnel Illustrator est un outil de travail indispensable et sans ce logiciel, il ne peut pas travailler...

                thejanebradbury
                Community Expert
                thejanebradburyCommunity ExpertAuthor
                Community Expert
                August 4, 2023

                Well, it's comforting to know I'm not alone 😅 And although I'm not on any deadlines, I understand the frustration of rolling back to an earlier version. As @sjusjun ssys "At least it's usable!"

                  Show more replies
                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices