Wacom pop-up window freezing Illustrator

[Freohoney]

As at today (this has never happened previously) when I launch Illustrator a pop-up window comes up as follows:

When I press the blue okay button, I get the spinning beach ball and need to force quit. I don't even use a Wacom tablet, and have removed any mention of Wacom on my mac. I can go to the Learn More link, but having taken all these steps, it still isn't working.

Can anyone help?

Many thanks

[Grant H · Accepted solution]

There maybe files lost somewhere relating to it, you need to unistall it woith the wacom uninstall tool...

find more here:

https://support.wacom.com/hc/en-us

[Freohoney]

Thanks very much. In the end I updated my Mac OS and this fixed it.

[Anubhav Majumder · Accepted solution]

Hello Freohoney,

Sorry to hear about this experience. I would request you try removing and reinstalling the Wacom drivers as suggested by Grant and check if it helps.

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 
 

Looking forward to your response.

Thanks,

Anubhav