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esra32869063ixrx
Participant
October 12, 2023
Question

We are experiencing high demand. please wait and retry your prompt soon Text to vector graphic beta

  • October 12, 2023
  • 14 replies
  • 50847 views

I wanna try ''generative ai'' but its not working as I expected. Why are you tring to deceive people? High demand!?!? HAH!

    14 replies

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    I
    imsamimalik
    Participant
    October 28, 2023

    I want to try the new generative fill options but every time it shows a high-demand error. At this time, I have tried it every hour of the day and it still has the same issue.

     

    Please somebody help if someone has already experienced this.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 28, 2023

    Maybe your issue is addressed in the FAQ?

    https://helpx.adobe.com/firefly/faq.html#about-firefly 

    @
    @Areeba
    Participant
    October 26, 2023

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 26, 2023

    Is this your personal account or a company account?

    This error can also show up, when an administrator has restricted access to the function.

    Titan_1912
    Titan_1912
    Participating Frequently
    November 9, 2023

    I cannot use this AI function in Illustrator anymore. First it worked and now I get the same error for over a week: We are experiencing high demand. Please wait and retry your prompt soon. It's a company account but my colleagues are able to use the AI generated function (beta) without a problem? What can we do to make it work again? I work on a HP laptop, windows 11. I uninstalled Illustrator and installed it again but nothing works?

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    October 12, 2023

    Hello esra32869063ixrx,

     

    I apologize for any inconvenience you're experiencing with the "generative AI" feature. As Monika said, it appears that this high demand could be due to a surge in users trying out the feature, especially during events like MAX.

     

    To better assist you, could you please provide some additional details:

    • Is this issue occurring frequently, or is it intermittent in your experience?

    • Can you share your system details (generation, make & model), such as your CPU, GPU, and the version of the operating system you're using? This information will help us understand if there might be any specific system-related factors contributing to the problem.

     

    With this information, we can look into the issue more thoroughly and determine if there's anything specific affecting your use of the feature.

     

    Thank you for your patience, and I'm here to help you with any further questions or concerns.

     

    Best regards,

    Anshul Saini

    C
    Christopher J28873203jm4o
    Participant
    October 17, 2023

    I'm having the same problem.  I've tried several times over the past week at different times of day, and have gotten this error every time.  I'm using a Lenovo P53 Windows 11 laptop.  I also tried uninstalling and reinstalling Ilustrator.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    October 18, 2023

    @Anshul_Saini how are we supposed to try it with a 7-day trial if it does not work for 7 days? Do we get an

    extension trial until 2024 when this thing decides to work?

     

    Also if we have to buy your service on a monthly basis, will we still experience the same issue? And if so, can we get our money back?


    I understand your frustration with this issue, and I apologize for the inconvenience, @Christopher J28873203jm4o @Constantin32909828lc5z . You're right; the 7-day trial should allow you to fully explore Illustrator during the entire trial period without issues like this.

     

    The persistent error you're experiencing is indeed unexpected. To investigate and address this problem, I will log a ticket directly with the product team for further analysis.

     

    To assist with the investigation, it would be helpful if you could provide the following information:

    • Your system specifications: Please share details about your CPU, RAM, GPU, and your computer's manufacturer and model.

    • Specifics of the issue:

      • Is this error tied to a particular prompt or selection?
      • Does this issue occur every time you attempt to use the feature, or are you able to use it after a period of time with the same prompt or selection?

    • Have you tried using different internet connections or different machines to see if the issue persists?

     

    Please rest assured that your feedback will be invaluable in helping to resolve this problem. Once I get this information, I will work with the product team to investigate the issue further and seek a solution.

     

    Also, it would be really helpful if you could share a screen recording demonstrating the issue.

     

    Thank you for your patience, and I apologize for any inconvenience this has caused.

     

    Best regards,

    Anshul Saini

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      October 12, 2023

      Currently MAX is running. The AI is marketed all around. What do you think, people are doing currently? Exactly: throwing prompts at the AI. So high demand maybe is an understatement.

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