we can not verify your subscription status

[Changpingzhou]

Hi guys,
when i open illustrator recently with new license, it keeps saying we can not verify subscription status. I tried to stop and restart crential mananger but it still does not work. it really drives me crazy. Does anyone know what is going on?

[Anubhav M]

Hello @Changping22586272jpsj,

Would you mind trying the suggestions shared in this help article (https://adobe.ly/4hFNVLA) to see if it helps? Also, try disabling any third-party antivirus software if enabled and share your observations.

Looking forward to hearing from you.

Anubhav