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CustomLaser
Participating Frequently
June 18, 2013
Answered

What happened to Zoom in CC?

  • June 18, 2013
  • 43 replies
  • 112162 views

I've always held down the option key on a mac and scolled to zoom in and out. Doesn't work on CC. Is there a setting for that I'm missing? I can't locate it.


Thanks-

    This topic has been closed for replies.
    Correct answer Raghuveer_Singh

    Apologies for the long wait. The bug has been fixed in the latest Illustrator CC update (17.0.1). Please install the update either through the Creative Cloud Desktop app or in-app by Help > Updates. 

    For more details on this update, kindly refer to: http://bit.ly/cc1701rn

    Thanks & Regards,

    Raghuveer

    Message was edited by: amxyz

    43 replies

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    T
    TW1ZZL3
    Participant
    June 18, 2013

    I'm having the same issue as well, mighty mouse running 10.8.3.

    Scott Worthington
    Adobe Employee
    Scott Worthington
    Adobe Employee
    June 18, 2013

    We're hearing reports on this but right now haven't found a specific cause.

    I'm presently running a 10.8.4 retina Macbook Pro and a bluetooth mouse without issue. Pinch and Zoom appears to work on my trackpad and my mouse wheel will either scroll or zoom when I use the modifier.

    This makes me wonder what differences in configuration we might have or software thereof.

    How does it work in Safe Boot? http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html

    Does it behave any differently in a different user account?

    Are you using any specific configurations of workspaces? Launchpad or Expose? If you don't use those, does it work?

    When you go to the trackpad settings in System Preferences, I assume almost everything is selected?

    Scott Worthington
    Adobe Employee
    Scott Worthington
    Adobe Employee
    June 18, 2013

    A quick followup. Can we be certain as to what mice are being used here?

    Are all the mouse users having problems using a magicmouse? So the scrolling isn't so much a wheel movement but a gesture?

    If you use Pinch In/Out, does that work better? I understand that it didn't work in CS6 but in CC it can recognize Pinch gestures. This would be opposed to the other gesture that is holding the modifier and swiping with two fingers.

    X
    Xarbrough
    Participating Frequently
    June 18, 2013

    Alt + scrolling/swiping on Magic Mouse (no wheel) for a zoom does not work on OS 10.8.4 no matter which mouse preferences are selected. Starting in safe mode, user switching and deactivating workspaces does not change anything.

    Scrolling/swiping on the Magic Mouse scrolls/pans the document area. Pinch in/out does not work at all.

    However, trackpad pinch works as expected, but again, no zoom with Alt + trackpad scroll.

    DrStrik9
    DrStrik9
    Inspiring
    June 18, 2013

    Option-mouse-scroll works here. (No special settings that I am aware of.) It may be that you need to customize your mouse in System Preferences.

    Alternatively, you can command-space and click for larger, with additional option for smaller.

      C
      CustomLaserAuthor
      Participating Frequently
      June 18, 2013

      Using a magic mouse, all settings are correct in the preferences for the mouse (after all, I've been using it for years now), and there seems to be no option set wrong that I can find.

      I hope this isn't a "wait 6 weeks for the fix" update. Don't they test anything any more? That should have shown up long before the final release.

      C
      CustomLaserAuthor
      Participating Frequently
      June 18, 2013

      Doesn't work on a MBP's trackpad either.

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