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CustomLaser
Participating Frequently
June 18, 2013
Answered

What happened to Zoom in CC?

  • June 18, 2013
  • 43 replies
  • 112162 views

I've always held down the option key on a mac and scolled to zoom in and out. Doesn't work on CC. Is there a setting for that I'm missing? I can't locate it.


Thanks-

    This topic has been closed for replies.
    Correct answer Raghuveer_Singh

    Apologies for the long wait. The bug has been fixed in the latest Illustrator CC update (17.0.1). Please install the update either through the Creative Cloud Desktop app or in-app by Help > Updates. 

    For more details on this update, kindly refer to: http://bit.ly/cc1701rn

    Thanks & Regards,

    Raghuveer

    Message was edited by: amxyz

    43 replies

    Show previous replies
    F
    Franz Schneider
    Participant
    June 25, 2013

    Same issue here with the Apple Magic Mouse. Can't wait for a fix - because it's drivin' me nuts!

    SteveBlacker
    SteveBlacker
    Participating Frequently
    June 24, 2013

    Phew...  same issue here and I thought perhaps I was just losing my mind.  Hope this gets fixed soon - slows me down considerably.  (Magic Mouse, OS X 10.8.4, Mac Pro)

    I
    InfluenceJamie
    Participating Frequently
    June 24, 2013

    Same problem - argh, and I've also already deleted CS6 - I get that you're going to have bugs with new software Adobe, but how could you miss something like this? It's probably the most commonly used function on one of the most commonly used machines by creative professionals.

    M
    minethatbird
    Participant
    June 23, 2013

    + 1 this is killing my workflow. Please fix ASAP

      WillHowe
      WillHowe
      Participant
      June 22, 2013

      Same thing happening to me and I've tried both methods of deleting illustrator preferences. Similarly to most I had CS6 installed when I installed CC and have since had to revert back to CS6

      iMac OS X 10.8.4

      Magic Mouse

      Adobe Illustrator CC v17.0

      T
      Tropical Soul
      Inspiring
      June 24, 2013

      Same happening here but only intermittantly

      Retina 15

      10.8.4

      Magic Mouse

      CC v17

      B
      bsilverthorne
      Participant
      June 22, 2013

      Reporting the same issue as OP.

      I have both Illustrator CS6 and CC installed.

      'Option scroll' works to zoom in and out as expected in Ai CS6, but does not work in Ai CC.

      In Ai CC, I've tried a reasonable amount of key combos plus alternating selections in System Preferences (including Accessibility options); disconnected bluetooth then re-paired each device; lastly updated their Services from within Bluetooth System Prefrence pane with no success.

      Software:

      • OS X 10.8.4
      • Build 12E55

      System Preferences/Mouse:

      • Scroll direction:  natural
      • Secondary click: right side
      • Smart Zoom:  checked
      • Swipe pages:  one finger
      • Swipe full-screen:  two finger
      • Mission Control:  checked

      Hardware:

      • iMac 27-inch, Mid 2010 3.2 GHz i3
      • Apple Wireless Mouse (Magic Mouse):
        • Firmware Version:  0x84
        • Manufacturer:  Apple (0x3, 0x31c)
        • Vendor ID:  0x5ac
        • Product ID:  0x30d
        • EDR Supported:  No
        • eSCO Supported:  No
      • Apple Wireless Keyboard
        • Firmware Version:  0x50
        • Manufacturer:  Apple (0x3, 0x31c)
        • Vendor ID:  0x5ac
        • Product ID:  0x239
        • EDR Supported:  No
        • eSCO Supported:  No
      • Incoming Serial Ports:
        • Bluetooth-PDA-Sync:
          • RFCOMM Channel:  3

      No other peripherials attched.

      Thank you in advance for the solution to our simple plight.

      S
      smb8282
      Participating Frequently
      June 22, 2013

      it's a bug they're "working on"

      solution is to use CS6

      Z
      zacstuckey
      Participant
      June 21, 2013

      Option+Scroll Zoom seems to be working in all the other programs with the exception of Illustrator.

      running on MAC OSX 10.8.4, with the magic mouse

      scroll direction: natural

      secondary click: right side

      smart zoom: checked

      Please hurry on this one.

      G
      gregnemes1
      Participant
      June 20, 2013

      Same problem, MBP 10.8.4, Magic Mouse and trackpad option scrolling does not work.

      Adobe: help!

      R
      ryannas
      Participant
      June 20, 2013

      I have the same issue as well.

      Both trackpad and magic mouse are not working with alt zoom.

      Works is PS for me, which is weird.

      Not sure if this helps but system and mouse info are below:

      MacBook:

      Processor  2.6 GHz Intel Core i7

      Memory  16 GB 1600 MHz DDR3

      Graphics  Intel HD Graphics 4000 512 MB

      Software  OS X 10.8.4 (12E55)

      Mouse:

      Serial: 889474EN0485A

      P
      padraicm33
      Participant
      June 20, 2013

      Same problem, does not work with magic mouse. Only works with old mouse with actual wheel. Please fix, slows down productivity.

      D
      Dylan0821
      Participant
      June 19, 2013

      I have same problem too. Does anyone know how to reinstall illustatror CS6? I already deleted it....

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      June 21, 2013

      Dylan821 please see Download previous versions of Adobe Creative applications -  http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications.html for information on how to reinstall Illustrator CS6.

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