What happened to Zoom in CC?

[CustomLaser]

I've always held down the option key on a mac and scolled to zoom in and out. Doesn't work on CC. Is there a setting for that I'm missing? I can't locate it.

Thanks-

[smb8282]

it's a bug they're "working on"

solution is to use CS6

[WillHowe]

Same thing happening to me and I've tried both methods of deleting illustrator preferences. Similarly to most I had CS6 installed when I installed CC and have since had to revert back to CS6

iMac OS X 10.8.4

Magic Mouse

Adobe Illustrator CC v17.0

[Tropical Soul]

Same happening here but only intermittantly

Retina 15

10.8.4

Magic Mouse

CC v17

[minethatbird]

+ 1 this is killing my workflow. Please fix ASAP

[InfluenceJamie]

Same problem - argh, and I've also already deleted CS6 - I get that you're going to have bugs with new software Adobe, but how could you miss something like this? It's probably the most commonly used function on one of the most commonly used machines by creative professionals.

[SteveBlacker]

Phew...  same issue here and I thought perhaps I was just losing my mind.  Hope this gets fixed soon - slows me down considerably.  (Magic Mouse, OS X 10.8.4, Mac Pro)

[Franz_Schneider]

Same issue here with the Apple Magic Mouse. Can't wait for a fix - because it's drivin' me nuts!

[sebteran]

I have the same issue on an iMac 21" with OS X 10.8.4 and Magic Mouse (all the boxes are checked on Preferences > Mouse). I tried with a Mighty Mouse and it worked just fine, also tried with a Genius mouse and everything's ok, it just seems to be an issue with Magic Mouse.

Magic Mouse works just fine with Illustrator CS6 and Photoshop CC.

I hope that the Creative Cloud promises of fast app updates, come true in this moment.

[InfluenceJamie]

Is there any updates from adobe? I saw a post from an Adobe staffer a

few days ago saying they were working on it, I wonder how much of a

priority it is.

It's driving me insane!

[thilanigrubel1]

+1 in Illustrator CC

Mac Pro

Magic Mouse

10.8.4

CC v17

[zdenekkurecka]

+1 in Illustrator CC

MBP 13-inch, Early 2011

Magic Mouse

10.8.4

CC v17

[shapes_camron]

+1 in Illustrator CC

iMac 27in (late 2012)

Magic Mouse

10.8.4

CC v17

[kemch1013]

Doesn't work for me either. Using a newer iMac 27", bluetooth keyboard and wireless magic mouse. I have CC and CS6 installed too.

[AikenAllegra]

Same issue here.

iMac 27"

10.8.4

Magic Trackpad

CC v17

[bereto]

Same problem, please fix ASAP

[CustomLaser]

It would be really nice to have some sort of update, other than "We know it's a problem". It would help many of us with this problem decide whether or not to live with it for a couple more days or if it's going to take a while, then we can know it's best for our workflow to move back to CS6 until this is fixed.

Is it a few days away from a fix? A week? A few weeks? A month? Couple of months? Something, anything, but the silence is not helpful at all.

Throw us a bone Adobe. Status?

[Guest]

Same problem with my MBP...Super annoying!!!

I am extreme happy that i hasn't subscribed for CC yet.

[shucho88]

Same here:

Mid 2012 iMac with a Magic Trackpad.

Everything works with the exception of option+scroll. This is really jacking with my workflow.

[harris-marcom]

Another victim reporting in.  As previously mentioned, option-scroll zoom works just fine for me in the CC versions of PS and ID.

15-inch Retina MBP, Magic Mouse, Ai CC v17.  Also have Ai CS5.5 and CS6 installed.

If I may quote the great shucho88, "This is really jacking with my workflow."

Hardware Overview:

  Model Name:          MacBook Pro

  Model Identifier:          MacBookPro10,1

  Processor Name:          Intel Core i7

  Processor Speed:          2.6 GHz

  Number of Processors:          1

  Total Number of Cores:          4

  L2 Cache (per Core):          256 KB

  L3 Cache:          6 MB

  Memory:          16 GB

System Software Overview:

  System Version:          OS X 10.8.4 (12E55)

Apple Magic Mouse:

  Firmware Version:          0x84

  Services:          Apple Wireless Mouse

  Manufacturer:          Apple (0x3, 0x31c)

  Vendor ID:          0x5ac

  Product ID:          0x30d

  EDR Supported:          No

  eSCO Supported:          No

System Preferences/Mouse:

  Scroll direction: natural - Not checked

  Secondary click - Right side

  Smart Zoom - Checked

  Swipe pages - One finger

  Swipe full-screen - Two finger

  Mission Control - Checked

[aarongitlin]

I also feel my workflow is ruined. Upset that I chose to uninstall Illustrator CS6 as CC install seemed to go smoothly. What a mess!

I'm on a MBpro Late 2011 with a magicmouse. Other adobe CC apps seem to be fine.

Pinch to zoom on trackpad works fine. But no alt+scroll, which like a large number of other people I am finding extremely frustrating. My new favourite quote: "This is really jacking with my workflow."

[Raghuveer_Singh · Accepted solution]

Apologies for the long wait. The bug has been fixed in the latest Illustrator CC update (17.0.1). Please install the update either through the Creative Cloud Desktop app or in-app by Help > Updates. 

For more details on this update, kindly refer to: http://bit.ly/cc1701rn

Thanks & Regards,

Raghuveer

Message was edited by: amxyz

[Ivan_Cucer]

Guys you are sooooo "fast" !!!! I love Adobe !

[Sgt Michel Mueller]

Fixed! I feel reborn – after an endless time of suffering...

[CarlosCanto]

Adobe listens!!! yey!!! this almost makes me want to join the cloud

[jamesC4S]

Guys it took forever to fix this simple bug. Adobe deserves absolutely no praise or "thanks".