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SnowCoyote
Participant
December 11, 2019
Answered

What is AiRobin.exe?

  • December 11, 2019
  • 5 replies
  • 98068 views


I was shutting down Illustrator 2020 after a freeze and decided to open the submenu for Ill in the End Task window. This is the first time I've heard of this application and google is giving me just a couple mentions but no explanation of its function. Curiosity has gotten the best of me now, so I'm just wondering, does anyone know? Is it a 2020 addition? I don't have any real reason to find out, though if it has anything to do with my frequent crashes that might be useful to know. (In case anyone asks, these crashes have persisted for a couple months now and my CC version is up to date, though I do need to do a Windows update tonight.)

 

It's file location is C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows

 

If anyone happens to know, cool!

    Correct answer Om Nath Jha

    Hi all,

     

    It is used for Background Save and Background Export. The new feature introduced in Illustrator 2020.

     

    Check this link for more details about this feature: https://community.adobe.com/t5/illustrator/continue-to-work-on-your-projects-with-new-background-save-and-export/td-p/10724061

     

    Thanks,

    Om

    5 replies

    T
    Tim23036299xe9n
    Participant
    August 9, 2022

    Yeah, this AIRobin thing has completely made AI unusable. On every file open or save, progress bar "processing" hangs and hangs, crashes, rinse/repeat.  Rolled back to a older version... 20 minute tasks are taking 2 hours it's just not workable.

    J
    Justine5E5B
    Participant
    November 3, 2022

    I'm having the same issue with AIRobin 2023.  This is very frustrating.   I used Illustrator everyday, but now I can't even get it loaded.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      November 30, 2022

      Hello @Justine5E5B,

       

      Sorry to hear about this experience and for the late response. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

      Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

       

      Looking forward to your response.

       

      Thanks,

      Anubhav

      E
      ellenc88641111
      Participant
      June 27, 2020

      I use AI 2020 almost daily and it crashes every day hanging me up. I just found the AiRobin.exe problem and googled it.  I've used AI for 21 years now and have never had so many problems as I do with AI 2020.  I hope Adobe fixes the mess soon. I've started to go back to AI CC 2019.

        J
        jasonk10595428
        Participant
        July 31, 2020

        I'm having the same issue.
        I use Adobe Illustrator daily and run into this issue about half the days I use.
        It's super frustrating, causing me to loose work/time.

        Finally, I noticed the same AIRobin 2020 and googled, leading me here.

        My issue is when I go to save, menu turns black. I basically have one chance to save before AI crashes and forced to Ctr/Alt/Delete to close, losing any unsaved work. This only happens in AI 2020. Never happened in prior versions.

        Although I don't wish this issue on others... I'm glad to see I'm not the only one, and hoping enough people report so Adobe fixes this problem.


          R
          Rocio10
          Participant
          March 14, 2020

          I have the same problem plus this:
          If  I have already closed the program and suspended my laptop, when I restart it and try to open Illustrator, it won't let me because: "another version of Illustrator is running on the back" -- then I find AiRobin2020.

          It also says that when I try to save my files: "this file is already in use", and won't let me save it except "save as".

          K
          K_Burgett
          Participant
          March 31, 2020

          I'm having the a problem with it as well. Right now it's consuming 100.4% of my processor. I can't save my file after several times force quitting AI. 

          Om Nath Jha
          Om Nath JhaCorrect answer
          Legend
          December 19, 2019

          Hi all,

           

          It is used for Background Save and Background Export. The new feature introduced in Illustrator 2020.

           

          Check this link for more details about this feature: https://community.adobe.com/t5/illustrator/continue-to-work-on-your-projects-with-new-background-save-and-export/td-p/10724061

           

          Thanks,

          Om

            Qzzzzzzzzzzzz
            Qzzzzzzzzzzzz
            Known Participant
            June 17, 2024

            Lookig at this thread this is causing a real issue for us all and all the "suggestions" are the typical excuses to take the focus off the fact that this "feature" is a bug that is tanking us all.

             

            Here's an idea - whie you are working on this buggy software & we are wasting time on this - please give us all a break in subsrupiton fees until this is fixed?

             

            You are forcing us to use a product that is killing our workflows and it is clearly an Adobe issue.

             

            Pease advise & pleae include some recognition that we are paying you & deserve compensation..

              S
              SnowCoyoteAuthor
              Participant
              December 18, 2019

              Nobody? Is anyone more code-savvy than me even curious enough to go digging?

                alisham
                alisham
                Participant
                December 18, 2019

                I have the same question!! It's crazy that I can't find ANYTHING online about this..

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