What is this line?

Forum|Forum|3 years ago
February 7, 2023
1 reply
2225 views

AI 2021 Running on a 27 inch iMac iMac (Retina 5K, 27-inch, 2017)

3.8 GHz Quad-Core Intel Core i5

A month ago I noticed this Red line on the left side of my documents. It doesn't matter if the file is old or new or what size it is. I can't get rid of it, its not a vector line, more like an image on the screen Zooming in and out, scrolling left to right or top to bottom it stays with the left side of the document . I've been using AI for 25 years and have never seen anything like this. Any ideas how to get rid of it?

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Met1

Legend

Did it only appear after a change to your equipment or software?

Does it change if you change the layer colour?

Laszlo P. BagiAuthor

Known Participant

I have not done any updates to A1 2021, or the OS on the Mac for months. Its then even when I have all layers turned off. Its like a ghost image, doesn't seem to matter if I start a new project or something I did 1 year ago or from a customer

Anubhav M

Community Manager

I removed, reloaded everything and used it for a week. Still there Lol

Hello @Laszlo P. Bagi,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac) and checking if it helps?

If the issue persists, kindly share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

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