When i printed that custom size grayed out in Media size in Illustrator.

[Linsey Je]

I tried to printed my illustration. But, media size didn't work every time that couln't chance to printed in illustration.

Media size didn't activated.. How can i fix it ? Please let me know about what happen..! 

Thanks and i'm waiting for the answer. ! 

[Mylenium · Accepted solution]

Since you are merely using a generic PCL driver with no specific printer info, those options will simply not be available. You have to use a specific driver for your printer or else AI couldn't do any of the caclculations for the simple reason that without this extra info the program simply does not know the capabilities of the print device.

Mylenium

[Linsey Je]

Thanks for quickly answer 😊

I fixed it with your advice! Thanks a lot . It was wrong downloaded print driver I guess !  😊 I didn’t know that because photoshop was working directly.

Anyway I glade to speedy service.

Have a nice day ! 😊

[Creepersons]

I don't think this is accurate. I am also having the issue of the custom option in the pull down being greyed out. I don't have a printer and am just trying to save it as a pdf with the print marks so I can take it somewhere. Why isn't it working?

[Ton Frederiks]

You don't need a printer for a pdf with print marks.

Just save as Adobe PDF and select the print marks in the Marks and Bleeds section.

[Creepersons]

thank you so much! I had no idea that was an option

[Ton Frederiks]

Good to hear that helped.