When I start illustrator, I get a message that my graphics card drivers are not up to date.

i also got a Lenovo Y50 laptop with updated the latest Nvdia and intel Driver... and still couldn't run the GPU for Illustrator CC, its un-detected.

Why?, here's why,....

A Lenovo Y50 Laptop its a branded laptop with its own update driver centers for Nvidia and Intel... somehow Lenovo were far late from its OEM Intel and Nvidia Drivers. even though they belong on the same hardware specs.

Lenovo must re-assure its performance by allowing only it's customable Nvidia and Intel driver...and also for it's future update...

If you want the latest update for Nvidia and Intel, you must have to wait for Lenovo to come with its own driver version...

but if your stubborn, you could always go directly to NVIDIA and INTEL to download the latest driver, But here's a thing not all the latest drivers were certified by the OEM's like Lenovo, some OEM like Sony Vaio doesn't even had any update at all.... it forbidden you to install... Why?, it might affect the integrity of the whole hardware...

Just like an Android Phone OS, even if Google announce there would be an international release of its brand new OS version, you'll still have to wait for the OEM to come up with a customable firmware that conforms to that OS... dig it???

Here's a conflicting problem from Adobe

Adobe do only a simple protocol for identifying drivers whether its updated or not.... they do only go to the spec list directly to NVIDIA and INTEL... via online....

for most cases this protocol were so successful for desktop computer,  why, desktop were built to become a plug and play drivers, and it is expected to become generic...

Laptop on other hand, had its various uniqueness, whether its a gaming laptop, mutimedia, work or touch laptop... each driver have to be very specific in order to meet its hardware compliancy and overall OEM experience.

Adobe should considered to change its protocol when it comes to acquiring the power of the GPU, in reality Illustrator CC shouldn't have this functionality at all...

Coz its too redundant... there's already a dedicated functionality for using GPU for Adobe Software, within the intel or NVDIA in windows ecosystem

NVIDIA - NVIDIA Control Panel - Manage 3D settings

and

INTEL - Intel HD Control Panel...

To my fellow illustrators - you could still work flawlessly without the AID of the GPU..

if a pop up message annoys you, just turn it OFF... for now....a wait for two things to happen

NVIDIA and INTEL via OEM UPDATE or lets wait for Adobe illustrator CC update (this time without the GPU button or fix protocols)

Same problem for me. Everything (Illustrator, Intel driver, nVidia driver) is the latest version as of today. The good thing is that at least it just says that instead of disabling the live zooming.

Emailing the sniffer file as asked, though I only found that file for Windows in:

C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator 19 Settings\en_US\x64\

Please send Adobe troubleshooting information

Send an email to Adobe (sharewithai@adobe.com) to troubleshoot further.

1. The GPU Sniffer file [Replace en_US with your locale information] from your computer:
   Mac OS: ~/Library/Preferences/Adobe Illustrator 19 Settings/Locale/en_US/AISniffer
   Windows: %AppData%\Adobe\Adobe Illustrator 19 Settings\Locale\en_US\x_64\AISniffer
2. OS Version

I just updated to Illustrator 2015 and have the same issue.  Driver is updated and it gives me the same error.

Has anyone made any headway on this? i'm having this issue as well. I'm using a Lenovo Y50 Laptop.

Here is my DxDiag Displays Information

------------------

System Information

------------------

Time of this report: 7/16/2015, 22:54:57

       Machine name: NBLENOVO-PC

   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)

           Language: English (Regional Setting: English)

System Manufacturer: LENOVO

       System Model: 20378

               BIOS: 9ECN31WW(V1.14)

          Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz

             Memory: 8192MB RAM

Available OS Memory: 8104MB RAM

          Page File: 5990MB used, 3842MB available

        Windows Dir: C:\windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 120 DPI (125 percent)

    DWM DPI Scaling: UnKnown

     DxDiag Version: 6.03.9600.17415 64bit Unicode

---------------

Display Devices

---------------

          Card name: Intel(R) HD Graphics 4600

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics Family

           DAC type: Internal

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_397817AA&REV_06

     Display Memory: 4039 MB

   Dedicated Memory: 1991 MB

      Shared Memory: 2048 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: AUO36ED

        Native Mode: 1920 x 1080(p) (60.052Hz)

        Output Type: Internal

        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3540 (English)

     Driver Version: 10.18.10.3540

        DDI Version: 11

     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread

           Miracast: Supported

Hybrid Graphics GPU: Integrated

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 4/16/2014 04:28:11, 26175360 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B71E3E-50D2-11CF-C860-75191FC2C735}

          Vendor ID: 0x10DE

          Device ID: 0x1392

          SubSys ID: 0x397817AA

        Revision ID: 0x00A2

Driver Strong Name: oem8.inf:5f63e534dd929195:iHSWM_w81:10.18.10.3540:pci\ven_8086&dev_0416&subsys_397817aa

     Rank Of Driver: 00DA0001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_NoFGT 

   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

       D3D9 Overlay: Not Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

          Card name: NVIDIA GeForce GTX 860M

       Manufacturer: NVIDIA

          Chip type: GeForce GTX 860M

           DAC type: Integrated RAMDAC

        Device Type: Render-Only Device

         Device Key: Enum\PCI\VEN_10DE&DEV_1392&SUBSYS_397817AA&REV_A2

     Display Memory: 4039 MB

   Dedicated Memory: 1991 MB

      Shared Memory: 2048 MB

       Current Mode: n/a

        Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 10.18.0013.5330 (English)

     Driver Version: 10.18.13.5330

        DDI Version: 11

     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

           Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Discrete

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 6/17/2015 05:10:27, 15866992 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: n/a

          Vendor ID: 0x10DE

          Device ID: 0x1392

          SubSys ID: 0x397817AA

        Revision ID: 0x00A2

Driver Strong Name: oem69.inf:0f066de3f029aa53:Section300:10.18.13.5330:pci\ven_10de&dev_1392&subsys_397817aa

     Rank Of Driver: 00DA0001

        Video Accel: n/a

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_NoFGT 

      Deinterlace Caps: n/a

       D3D9 Overlay: n/a

            DXVA-HD: n/a

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

I am having the same issue. This only started occurring after the most recent Illustrator CC update. I have the NVidia graphics card on my laptop set to default for all programs, including Illustrator CC. System specs below:

Windows 8.1 Professional 64-bit

16GB DDR3 memory

Intel Core i7 Quad 4th-gen mobile processor

NVidia GTX 860M 2GB GDDR5 memory with driver v353.30

Any help would be appreciated.

Thanks in advance.

Jesse

Same problem here, I just installed cc 2015, read about the new illustrator gpu performance, updated my drivers- nvidia quatro k series- and keep getting same message  every time  I open illustrator.

Windows, 2 monitors connected, nvidia quatro k4000.

Read about all new staff such as:

System requirements | Illustrator

GPU Performance

And nothing...

Hi jeffg55600211,

Please give us few more details about the system & environment details such as : OS, Graphic Card & number of monitors connected.

We will try to help you out

Thanks

Anu Pant

Did you restart the computer after updating the drivers?