When I start illustrator, I get a message that my graphics card drivers are not up to date.

Report · Jul 08, 2015

I have updated the drivers, but still the same message. How do I correct this?

Report · Jan 13, 2016

Any updates?

Report · Jan 13, 2016

Still on newest driver version for Intel HD4000, still get the warning message every single time I start illustrator.

Report · Jan 13, 2016

I finally gave up and uninstalled everything, then installed an older version prior to the update. Working perfectly. Adobe needs to square this away on their own time.

Report · Jan 14, 2016

same issue here with hd graphics 3000 on latest avaiable driver (ci5 2430m)

Illustrator told me that the gpu is compatible but needs the latest driver .... but it is definitly the latest avaible driver for hd 3000 graphics (not N)

Report · Dec 16, 2015

Hey! So I'm an IT Technician for a chemical company that ran into the same problems. Windows 7, 64 bit, with NVidia Quadro 21000M gpu.

Adobe remoted in and found it was a permissions issue when executing the program.

Right click on the program and select Run as Administrator and it popped open without any issues!

Report · Dec 16, 2015

Just a quick chime-in that this (Elevating privileges for Illustrator) did not work for my HP EliteBook 2570p with Intel HD 4000 graphics.

Report · Dec 17, 2015

chasef2015‌, how do you run Illustrator with NVIDIA?

I have the same problem. I will be emailing ShareWithAI@adobe.com‌ and also posting a full report here. If anyone has suggestions please reply.

PROBLEM:

I get the following dialog when I open AI:

When I try to open any file in AI, the program crashes:

MACHINE:

Dell XPS 27

Windows 10 Pro

Version 1511

OS Build 10586.29

Processor Intel(R) Core(RM i7-4770S CPU @ 3.10GHz 3.10 GHz

System type 64-bit operating system, x64-based processor

GPU Details:

Vendor: Intel

Device: Intel(R) HD Graphics 4600

Version: 10.18.15.6256

Total Memory: 1024 MB

AISniffer:

<?xml version="1.0" encoding="utf-8"?>

<OGLVersion>4.3.0 - Build 10.18.15.4256</OGLVersion>

<Vendor>Intel</Vendor>

<Renderer>Intel(R) HD Graphics 4600</Renderer>

<OGLExtensions>GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_ARB_map_buffer_alignment GL_ARB_conservative_depth GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_ARB_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_SUN_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_ARB_texture_swizzle GL_EXT_texture_swizzle GL_ARB_texture_gather GL_ARB_sync GL_ARB_cl_event GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_ARB_transform_feedback2 GL_ARB_draw_indirect GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_ARB_framebuffer_no_attachments GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_ARB_texture_buffer_range GL_EXT_texture_snorm GL_ARB_blend_func_extended GL_INTEL_performance_query GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_geometry_shader4 GL_EXT_geometry_shader4 GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex GL_EXT_shader_integer_mix GL_ARB_instanced_arrays GL_ARB_base_instance GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_texture_multisample GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_timer_query GL_ARB_tessellation_shader GL_ARB_vertex_array_object GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_texture_cube_map_array GL_EXT_gpu_shader4 GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_INTEL_fragment_shader_ordering GL_EXT_clip_control GL_ARB_shader_subroutine GL_ARB_transform_feedback3 GL_ARB_get_program_binary GL_ARB_separate_shader_objects GL_ARB_shader_precision GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_ARB_transform_feedback_instanced GL_ARB_compressed_texture_pixel_storage GL_ARB_shader_atomic_counters GL_ARB_shading_language_packing GL_ARB_shader_image_load_store GL_EXT_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_compute_shader GL_ARB_vertex_attrib_binding GL_ARB_texture_view GL_ARB_fragment_layer_viewport GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_query_buffer_object GL_EXT_polygon_offset_clamp GL_ARB_clear_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_debug_output GL_ARB_enhanced_layouts GL_KHR_debug GL_ARB_arrays_of_arrays GL_ARB_texture_query_levels GL_ARB_invalidate_subdata GL_ARB_clear_buffer_object GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_ARB_robust_buffer_access_behavior GL_EXT_texture_sRGB_decode GL_ARB_copy_image GL_KHR_blend_equation_advanced GL_EXT_direct_state_access GL_ARB_stencil_texturing GL_ARB_texture_stencil8 GL_ARB_explicit_uniform_location GL_ARB_multi_bind GL_ARB_indirect_parameters </OGLExtensions>

<ConnectedDisplays>\\.\DISPLAY6,\\.\DISPLAY7</ConnectedDisplays>

</Adapter>

</Adapter>

</Adapter>

<Name>Intel(R) HD Graphics 4600</Name>

<Caption>Intel(R) HD Graphics 4600</Caption>

<PNPDeviceID>PCI\VEN_8086&DEV_0412&SUBSYS_05B01028&REV_06\3&11583659&0&10</PNPDeviceID>

<InstalledDisplayDrivers>igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32</InstalledDisplayDrivers>

<VideoModeDescription>2560 x 1440 x 4294967296 colors</VideoModeDescription>

</Driver>

<Name>NVIDIA GeForce GT 750M</Name>

<Caption>NVIDIA GeForce GT 750M</Caption>

<PNPDeviceID>PCI\VEN_10DE&DEV_0FE4&SUBSYS_05B01028&REV_A1\4&33EDE99E&0&0008</PNPDeviceID>

<InstalledDisplayDrivers>nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um</InstalledDisplayDrivers>

<VideoModeDescription>1024 x 768 x 4294967296 colors</VideoModeDescription>

</Driver>

</AISnifferLog>

System Info from AI -> Preferences -> GPU Details

Components:

ACE 2015/08/14-01:13:58 79.566691 79.566691

Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850

Adobe APE Engine 2013/02/04-09:52:32 0.1160850 0.1160850

Adobe Linguisitc Library 9.0.0

Adobe Owl 5.2.6

PDFL 2015/08/14-01:13:58 79.151449 79.151449

Adobe Product Improvement Program 7.3.1.72

AdobePSL 79.1040801_15.1040522 79.1040801_15.1040522

Adobe Illustrator 1.0

Adobe XMP Core 2015/09/25-01:12:00 79.158366 79.158366

Adobe XMP Files 2015/09/25-01:12:00 79.158366 79.158366

Adobe XMP Script 2015/09/25-01:12:00 79.158366 79.158366

Adobe CAPS 9,0,0,5

AFL 1.0

AGM 2015/08/14-01:13:58 79.566691 79.566691

AgoraLib Library 1.0.0.0

AdobeHelp Dynamic Link Library 2.0.0.2

AIDE 2015/08/14-01:13:58 79.566687 79.566687

AIFM 1.0 23.68434

AIPort 1.0 23.68434

AIPreviewHandler 1.0 23.68434

AIPSL 1.0 23.68434

AMTLib (64 Bit) 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000

ARE 2015/08/14-01:13:58 79.566691 79.566691

AXE8SharedExpat 2015/08/14-01:13:58 79.566691 79.566691

AXEDOMCore 2015/08/14-01:13:58 79.566691 79.566691

AXSLE 2015/08/14-01:13:58 79.566691 79.566691

BIB 2015/08/14-01:13:58 79.566691 79.566691

BIBUtils 2015/08/14-01:13:58 79.566691 79.566691

DVA Product 8.0.0

CoolType 2015/08/14-01:13:58 79.566691 79.566691

Microsoft® Windows® Operating System 6.3.9600.16384

DVA Product 8.0.0

DVA Product 7.0.6

DVA Product 8.0.0

ExtendScript 2014/12/03-09:00:00 80.1 80.1

FilterPort 1.1 79.566691

Microsoft® Windows® Operating System 10.0.10586.20

International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

JP2KLib 2015/08/14-01:13:58 79.258941 79.258941

Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1

LogSession 7.3.1.72

MPS 2015/08/14-01:13:58 79.566687 79.566687

Microsoft (R) Visual C++ 6.00.8168.0

Microsoft® Visual Studio .NET 7.10.3077.0

Microsoft® Visual Studio® 2005 8.00.50727.42

Microsoft® Visual Studio .NET 7.10.3052.4

Microsoft® Visual Studio® 2005 8.00.50727.42

PDFPort 2015/08/14-01:13:58 79.566691 79.566691

Adobe PDFSettings 1.04

Adobe Photoshop CC 2015 16.1

Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0

Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.157

Adobe India Sangam Core Code 2015/08/13-01:09:39 79.258926 79.258926

Adobe India SangamML Import from Sangam 2015/08/13-01:09:39 79.258926 79.258926

ScCore 2014/12/03-09:00:00 80.1 80.1

Microsoft® Windows® Operating System 6.00.2600.0000

Sprout by HP Platform 1.0.4.3241

SVGExport 6, 0, 0, 0 1.0

SVGRE 6, 0, 0, 0 1.0

Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

Teigha® for .dwg files 3.05.1.0

Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3

Vulcan Application Control Library 5.2.0.38

Vulcan Message Library 5.2.0.35

WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834

ATE

OS: Windows

Version: 10.0

System Architecture: x64

Built-In Memory: 16301 MB

User Name: Jared Rummler

Serial Number: 9604008540913539

Application Folder:

C:\Program Files\Adobe\Adobe Illustrator CC 2015\Support Files\

Primary Scratch Folder:

C:\Users\Jared\AppData\Local\Temp\

Secondary Scratch Folder:

Plug-ins:

Live Menu Item

Adobe AI Application Plugin

Color Conversion

New Cache Plugin

AdobeLicenseManager

ZStringTable

Main Filters

Main File Formats

AI File Format

Mesh Object

Control Groups

Composite Fonts

Place Gun Tool

AppAnnotators

Window Menu

Adobe Charts Plugin

Cloud link Plugin

AI Incremental Save File Format

File Format Place EPS

Debug Menu

SLO Text Tool

Pen Tool Plugin

Hello Experience Plugin

Document Window Plugin

Sweet Pea 2 Adapter Plugin

AdobeActionManager

Adobe Illustrator User Interface

FrameworkS

Art Converters v2

CurveFittingSuite

FlattenTransparency

FO Conversion Suite

Pathfinder Suite

Path Suite

PDF Suite

Rasterize 8

AdobeSlicingPlugin

AdobeActionPalette

BeautifulStrokes Suite

AdobeBrushMgr

Adobe Color Harmony Plugin

Control Panel Plugin

Adobe Deform Plugin

AdobeLayerPalette

AdobePaintStyle

Adobe Planar Edit Plugin

AdobeSwatch_

AdobeToolSelector

Adobe Variables Palette

AdobeDiffusionRaster

SvgFileFormat

Snapomatic

Adobe Geometry Suite

Flatten Suite

Shape Suite

ExpandS

SWFExport

Photoshop Plugin Adapter Unsharp Mask...

Photoshop Plugin Adapter Crystallize...

Photoshop Plugin Adapter Pointillize...

Photoshop Plugin Adapter Pinch...

Photoshop Plugin Adapter Extrude...

Photoshop Plugin Adapter Fibers...

Photoshop Plugin Adapter Lens Flare...

Photoshop Plugin Adapter Ripple...

Photoshop Plugin Adapter Shear...

Photoshop Plugin Adapter Twirl...

Photoshop Plugin Adapter Polar Coordinates...

Photoshop Plugin Adapter Smart Blur...

Photoshop Plugin Adapter Spherize...

Photoshop Plugin Adapter Wind...

Photoshop Plugin Adapter ZigZag...

Photoshop Plugin Adapter Mezzotint...

Photoshop Plugin Adapter Radial Blur...

Photoshop Plugin Adapter Wave...

Photoshop Plugin Adapter Crop and Straighten Photos Filter

Photoshop Plugin Adapter De-Interlace...

Photoshop Plugin Adapter Displace...

Photoshop Plugin Adapter Tiles...

Photoshop Plugin Adapter BMP

Photoshop Plugin Adapter CompuServe GIF

Photoshop Plugin Adapter PNG

Photoshop Plugin Adapter Targa

Photoshop Plugin Adapter IFF Format

Photoshop Plugin Adapter HSB/HSL

Photoshop Plugin Adapter Paths to Illustrator...

Photoshop Plugin Adapter OpenEXR

Photoshop Plugin Adapter Color Halftone...

Photoshop Plugin Adapter Pixar

Photoshop Plugin Adapter PCX

Photoshop Plugin Adapter NTSC Colors

Photoshop Plugin Adapter Legacy Gaussian Blur...

Photoshop Plugin Adapter Filter Gallery...

Photoshop Plugin Adapter Colored Pencil...

Photoshop Plugin Adapter Cutout...

Photoshop Plugin Adapter Dry Brush...

Photoshop Plugin Adapter Film Grain...

Photoshop Plugin Adapter Fresco...

Photoshop Plugin Adapter Neon Glow...

Photoshop Plugin Adapter Paint Daubs...

Photoshop Plugin Adapter Palette Knife...

Photoshop Plugin Adapter Plastic Wrap...

Photoshop Plugin Adapter Poster Edges...

Photoshop Plugin Adapter Rough Pastels...

Photoshop Plugin Adapter Smudge Stick...

Photoshop Plugin Adapter Sponge...

Photoshop Plugin Adapter Underpainting...

Photoshop Plugin Adapter Watercolor...

Photoshop Plugin Adapter Accented Edges...

Photoshop Plugin Adapter Angled Strokes...

Photoshop Plugin Adapter Crosshatch...

Photoshop Plugin Adapter Dark Strokes...

Photoshop Plugin Adapter Ink Outlines...

Photoshop Plugin Adapter Spatter...

Photoshop Plugin Adapter Sprayed Strokes...

Photoshop Plugin Adapter Sumi-e...

Photoshop Plugin Adapter Diffuse Glow...

Photoshop Plugin Adapter Glass...

Photoshop Plugin Adapter Ocean Ripple...

Photoshop Plugin Adapter Bas Relief...

Photoshop Plugin Adapter Chalk && Charcoal...

Photoshop Plugin Adapter Charcoal...

Photoshop Plugin Adapter Chrome...

Photoshop Plugin Adapter Cont^e Crayon...

Photoshop Plugin Adapter Graphic Pen...

Photoshop Plugin Adapter Halftone Pattern...

Photoshop Plugin Adapter Note Paper...

Photoshop Plugin Adapter Photocopy...

Photoshop Plugin Adapter Plaster...

Photoshop Plugin Adapter Reticulation...

Photoshop Plugin Adapter Stamp...

Photoshop Plugin Adapter Torn Edges...

Photoshop Plugin Adapter Water Paper...

Photoshop Plugin Adapter Glowing Edges...

Photoshop Plugin Adapter Craquelure...

Photoshop Plugin Adapter Grain...

Photoshop Plugin Adapter Mosaic Tiles...

Photoshop Plugin Adapter Patchwork...

Photoshop Plugin Adapter Stained Glass...

Photoshop Plugin Adapter Texturizer...

Twirl v2

SketchingTools

Simplify

Segment Tools

ShapeTool

ShaperUI

Advanced Select

Adobe Scatter Brush Tool

Adobe Symbolism

Magic Wand

Liquify

Lasso

Knife Tool

Reshape Tool

Adobe Flare Plugin

AdobeTextDropper

Adobe Eraser Tool

Adobe dBrush Brush Tool

Adobe Curvature Tool

Adobe Crop Tool

Adobe Calligraphic Brush Tool

BoundingBox

AdobeArtBrushTool

TypeCase

Smart Punctuation

TxtColumns

TextFindFont

Spell Check Dictionary

Adobe PSD File Import

Adobe PSD File Export

PSLFilterAdapter

Photoshop Adapter

ZigZagUI

VectorizeUI

VariablesPaletteUI

TwirlToolUI

TransformUI

AI New Sample Plugin

TIFF File Format UI

TextExportUI

SvgFileFormatUI

Spell Check UI

AdobeSlicingUI

ShapeEffectUI

Shape Core UI

ScribbleUI

ScribbleFillUI

ScatterBrushToolUI

SangamFormatsUI

RoundUI

RoughenUI

RasterizeUI

PuckerAndBloatUI

PSLFilterAdapterUI

Adobe PSD File Import UI

Adobe PSD File Export UI

AIPreferenceUI

PlanetXUI

PerspectiveUI

PDF File Format UI

PathfinderUI

ParticleSystemUI

OffsetPath UI Plugin

ObjectMosaicUI

MenuConfigurator

Adobe Live Shapes UI

LiveBlendsUI

LiquifyToolUI

JPEGFormatUI

IllustratorUI

Idea File Format UI

GlobAdjToolUI

FuzzyEffectUI

FlattenTransparencyUI

SWFExport UI

FlareUI

Find Replace UI

ExpandUI

DxfDwgUI

DropShadowUI

DistortUI

Design Library

DeformUI

Adobe dBrush Brush Tool UI

Adobe Curvature ToolUI

CSSExtractUI

AdobeBrushMgrUI

Asset ManagementUI

ArtOnPathBrushToolUI

AI Toolbox UI Plugin

AddArrowUI

TIFF File Format

TextExport

Save4Web

AISangamMapper

PNG File Format

PNGExport

MPSParser

MPSExport

MPSCommon

Mojikumi UI

JSONFormat

JPEG Plugin

JPEG2K Plugin

GIF89a Plugin

Adobe DXFDWG Format

ZigZag v2

TrimMark v2

TextWrap Dlg

ShapeEffects v2

Adobe Scribble Fill

Scribble v2

Saturate

Round v2

Roughen v2

Punk v2

AdobePathfinderPalette

Overprint

OffsetPath v2

AI Object Mosaic Plug-in

MaskHelper v2

Inverse

FuzzyEffect v2

Find

Expand

DropShadow

Distort v2

Colors

Cleanup

Adjust

AddArrowHeads v3

Add Anchor Points

Adobe Custom Workspace

Vectorize

AdobeTransparencyEditor

AdobeTransformObjects

Transform v2

Adobe Symbol Palette Plugin

SVG Filter Effect v2

Stroke Offset v2

GradientMeshPlugin

Shaper

Shape Core

Services

SeparationPreviewPlugin

Scripts Menu

ScriptingSupport

Print Plugin

Adobe Perspective Guides

Package

Adobe Nudge

AdobeNavigator

Adobe Live Shapes

Adobe Path Blends

AdobeLinkPalette

Kinsoku Dlg

KBSC Plugin

IdeaFileFormat

AdobeAlignObjects

Flattening Preview

FileClipboardPreference

DynamicCorners

DocInfo

CSSExtract

ContextMenuTouch

Character and Paragraph Styles

AI Bottlenecks Plugin

Asset Management

Adobe Art Style Plugin

AdobeArtboardPanel

AppBarControls

Alternate Glyph Palette

3D v2

PDF File Format

GPU Info:

Illustrator Version: 19.2.0

OpenGL Version: 4.3.0 - Build 10.18.15.4256

Extensions: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_ARB_map_buffer_alignment GL_ARB_conservative_depth GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_ARB_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_SUN_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_ARB_texture_swizzle GL_EXT_texture_swizzle GL_ARB_texture_gather GL_ARB_sync GL_ARB_cl_event GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_ARB_transform_feedback2 GL_ARB_draw_indirect GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_ARB_framebuffer_no_attachments GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_ARB_texture_buffer_range GL_EXT_texture_snorm GL_ARB_blend_func_extended GL_INTEL_performance_query GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_geometry_shader4 GL_EXT_geometry_shader4 GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex GL_EXT_shader_integer_mix GL_ARB_instanced_arrays GL_ARB_base_instance GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_texture_multisample GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_timer_query GL_ARB_tessellation_shader GL_ARB_vertex_array_object GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_texture_cube_map_array GL_EXT_gpu_shader4 GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_INTEL_fragment_shader_ordering GL_EXT_clip_control GL_ARB_shader_subroutine GL_ARB_transform_feedback3 GL_ARB_get_program_binary GL_ARB_separate_shader_objects GL_ARB_shader_precision GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_ARB_transform_feedback_instanced GL_ARB_compressed_texture_pixel_storage GL_ARB_shader_atomic_counters GL_ARB_shading_language_packing GL_ARB_shader_image_load_store GL_EXT_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_compute_shader GL_ARB_vertex_attrib_binding GL_ARB_texture_view GL_ARB_fragment_layer_viewport GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_query_buffer_object GL_EXT_polygon_offset_clamp GL_ARB_clear_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_debug_output GL_ARB_enhanced_layouts GL_KHR_debug GL_ARB_arrays_of_arrays GL_ARB_texture_query_levels GL_ARB_invalidate_subdata GL_ARB_clear_buffer_object GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_ARB_robust_buffer_access_behavior GL_EXT_texture_sRGB_decode GL_ARB_copy_image GL_KHR_blend_equation_advanced GL_EXT_direct_state_access GL_ARB_stencil_texturing GL_ARB_texture_stencil8 GL_ARB_explicit_uniform_location GL_ARB_multi_bind GL_ARB_indirect_parameters

Number of Displays: 2

Number of Drivers: 2

Vendor: Intel

Renderer: Intel(R) HD Graphics 4600

Active Display Name: \\.\DISPLAY1

PrimaryDisplayAdapterIndex: 0

Display Adapter[0] VendorID: 8086

Display Adapter[0] DeviceID: 412

Display Adapter[0] SubSysId: 5b01028

Display Adapter[0] Revision: 6

Display Adapter[0] DedicatedVideoMemory: 112

Display Adapter[0] DedicatedSystemMemory: 0

Display Adapter[0] SharedSystemMemory: 8150

Display Adapter[0] Attached Monitors: \\.\DISPLAY1,\\.\DISPLAY2

Display Adapter[0] PrimaryMonitor: 1

Display Adapter[1] VendorID: 10de

Display Adapter[1] DeviceID: fe4

Display Adapter[1] SubSysId: 5b01028

Display Adapter[1] Revision: 161

Display Adapter[1] DedicatedVideoMemory: 1990

Display Adapter[1] DedicatedSystemMemory: 0

Display Adapter[1] SharedSystemMemory: 8150

Display Adapter[1] Attached Monitors: None

Display Adapter[1] PrimaryMonitor: 0

Display Adapter[2] VendorID: 1414

Display Adapter[2] DeviceID: 8c

Display Adapter[2] SubSysId: 0

Display Adapter[2] Revision: 0

Display Adapter[2] DedicatedVideoMemory: 0

Display Adapter[2] DedicatedSystemMemory: 0

Display Adapter[2] SharedSystemMemory: 8150

Display Adapter[2] Attached Monitors: None

Display Adapter[2] PrimaryMonitor: 0

ActiveDriverIndex: 0

Driver[0] Name: Intel(R) HD Graphics 4600

Driver[0] Driver Version: 10.18.15.4256

Driver[0] Driver Date: 20150717000000.000000-000

Driver[0] Adapter RAM: 1024

Driver[0] PNP DeviceID: PCI\VEN_8086&DEV_0412&SUBSYS_05B01028&REV_06\3&11583659&0&10

Driver[0] Installed Display Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

Driver[1] Name: NVIDIA GeForce GT 750M

Driver[1] Driver Version: 10.18.13.5362

Driver[1] Driver Date: 20150722000000.000000-000

Driver[1] Adapter RAM: 2048

Driver[1] PNP DeviceID: PCI\VEN_10DE&DEV_0FE4&SUBSYS_05B01028&REV_A1\4&33EDE99E&0&0008

Driver[1] Installed Display Drivers: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um

DefaultEnableGPU: 1

Report · Dec 17, 2015

So I have an NVIDIA Geforce GTX 960M GPU in my laptop in addition to my Intel HD 4600, and I was getting the same error message you're getting, though AI wasn't crashing for me entirely. I went into the NVIDIA control panel and tried to change the default GPU for AI to NVIDIA in "Manage 3D Settings", but even though my control panel was showing that the NVIDIA GPU was the default, AI still used my Intel GPU.

To fix this, I ended up changing the Preferred graphics processor under Global Settings to the NVIDIA GPU and it works now.

Not sure if that helps or not, but that's what worked for me.

Report · Dec 21, 2015

Same problem.

Surface Pro 2, Windows 10. I have my drivers up to date. HELP.

Report · Dec 21, 2015

Share your AI system info (Ai Help>>System Info) with ShareWithAI@adobe.com .

Thanks,

Pragati

Illustrator Team

Report · Dec 21, 2015

Thank you, I have done so.

Report · Dec 21, 2015

People make a living with this software. It is a professional tool. This degree of dysfunction needs to be addressed immediately. I had absolutely no such conflicts until I allowed Creative Cloud to perform updates today, and it is very obviously a bug in your software.

Report · Dec 29, 2015

I did as some had suggested and disabled my Intel HD 4000 adapter and now my NVidia GeForce 630M is showing up in AI, complete with all of the blanks filled in on the driver info and all of the performance enabled - the rest of the graphics on my computer seem to be a little laggy and glitchy, but at least AI's working just fine.. This is a very poor result tho... just saying.

Components:

ACE 2015/08/14-01:13:58 79.566691 79.566691

Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850

Adobe APE Engine 2013/02/04-09:52:32 0.1160850 0.1160850

Adobe Linguisitc Library 9.0.0

Adobe Owl 5.2.6

PDFL 2015/08/14-01:13:58 79.151449 79.151449

Adobe Product Improvement Program 7.3.1.72

AdobePSL 79.1040801_15.1040522 79.1040801_15.1040522

Adobe Illustrator 1.0

Adobe XMP Core 2015/09/25-01:12:00 79.158366 79.158366

Adobe XMP Files 2015/09/25-01:12:00 79.158366 79.158366

Adobe XMP Script 2015/09/25-01:12:00 79.158366 79.158366

Adobe CAPS 9,0,0,5

AFL 1.0

AGM 2015/08/14-01:13:58 79.566691 79.566691

AgoraLib Library 1.0.0.0

AdobeHelp Dynamic Link Library 2.0.0.2

AIDE 2015/08/14-01:13:58 79.566687 79.566687

AIFM 1.0 23.68434

AIPort 1.0 23.68434

AIPreviewHandler 1.0 23.68434

AIPSL 1.0 23.68434

AMTLib (64 Bit) 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000

ARE 2015/08/14-01:13:58 79.566691 79.566691

AXE8SharedExpat 2015/08/14-01:13:58 79.566691 79.566691

AXEDOMCore 2015/08/14-01:13:58 79.566691 79.566691

AXSLE 2015/08/14-01:13:58 79.566691 79.566691

BIB 2015/08/14-01:13:58 79.566691 79.566691

BIBUtils 2015/08/14-01:13:58 79.566691 79.566691

DVA Product 8.0.0

CoolType 2015/08/14-01:13:58 79.566691 79.566691

Microsoft® Windows® Operating System 6.3.9600.16384

DVA Product 8.0.0

DVA Product 7.0.6

DVA Product 8.0.0

ExtendScript 2014/12/03-09:00:00 80.1 80.1

FilterPort 1.1 79.566691

Microsoft® Windows® Operating System 10.0.11082.1000

International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

JP2KLib 2015/08/14-01:13:58 79.258941 79.258941

Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1

LogSession 7.3.1.72

MPS 2015/08/14-01:13:58 79.566687 79.566687

Microsoft (R) Visual C++ 6.00.8168.0

Microsoft® Visual Studio .NET 7.10.3077.0

Microsoft® Visual Studio® 2005 8.00.50727.42

Microsoft® Visual Studio .NET 7.10.3052.4

Microsoft® Visual Studio® 2005 8.00.50727.42

PDFPort 2015/08/14-01:13:58 79.566691 79.566691

Adobe PDFSettings 1.04

Adobe Photoshop CC 2015 16.1

Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0

Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.157

Adobe India Sangam Core Code 2015/08/13-01:09:39 79.258926 79.258926

Adobe India SangamML Import from Sangam 2015/08/13-01:09:39 79.258926 79.258926

ScCore 2014/12/03-09:00:00 80.1 80.1

Microsoft® Windows® Operating System 6.00.2600.0000

Sprout by HP Platform 1.0.4.3241

SVGExport 6, 0, 0, 0 1.0

SVGRE 6, 0, 0, 0 1.0

Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

Teigha® for .dwg files 3.05.1.0

Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3

Vulcan Application Control Library 5.2.0.38

Vulcan Message Library 5.2.0.35

WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834

ATE

OS: Windows

Version: 10.0

System Architecture: x64

Built-In Memory: 8048 MB

User Name:

Serial Number: XXXXXXX159257211

Application Folder:

C:\Program Files\Adobe\Adobe Illustrator CC 2015\Support Files\

Primary Scratch Folder:

C:\Users\....\AppData\Local\Temp\

Secondary Scratch Folder:

C:\AITEMP\

Plug-ins:

Live Menu Item

Adobe AI Application Plugin

Color Conversion

New Cache Plugin

AdobeLicenseManager

ZStringTable

Main Filters

Main File Formats

AI File Format

Mesh Object

Control Groups

Composite Fonts

Place Gun Tool

AppAnnotators

Window Menu

Adobe Charts Plugin

Cloud link Plugin

AI Incremental Save File Format

File Format Place EPS

Debug Menu

SLO Text Tool

Pen Tool Plugin

Hello Experience Plugin

Document Window Plugin

Sweet Pea 2 Adapter Plugin

AdobeActionManager

Adobe Illustrator User Interface

FrameworkS

Art Converters v2

CurveFittingSuite

FlattenTransparency

FO Conversion Suite

Pathfinder Suite

Path Suite

PDF Suite

Rasterize 8

AdobeSlicingPlugin

AdobeActionPalette

BeautifulStrokes Suite

AdobeBrushMgr

Adobe Color Harmony Plugin

Control Panel Plugin

Adobe Deform Plugin

AdobeLayerPalette

AdobePaintStyle

Adobe Planar Edit Plugin

AdobeSwatch_

AdobeToolSelector

Adobe Variables Palette

AdobeDiffusionRaster

SvgFileFormat

Adobe Geometry Suite

Flatten Suite

Shape Suite

ExpandS

Snapomatic

SWFExport

Photoshop Plugin Adapter Unsharp Mask...

Photoshop Plugin Adapter Color Halftone...

Photoshop Plugin Adapter OpenEXR

Photoshop Plugin Adapter Paths to Illustrator...

Photoshop Plugin Adapter HSB/HSL

Photoshop Plugin Adapter IFF Format

Photoshop Plugin Adapter Targa

Photoshop Plugin Adapter PNG

Photoshop Plugin Adapter CompuServe GIF

Photoshop Plugin Adapter BMP

Photoshop Plugin Adapter Tiles...

Photoshop Plugin Adapter Displace...

Photoshop Plugin Adapter De-Interlace...

Photoshop Plugin Adapter Crop and Straighten Photos Filter

Photoshop Plugin Adapter Wave...

Photoshop Plugin Adapter Radial Blur...

Photoshop Plugin Adapter Mezzotint...

Photoshop Plugin Adapter ZigZag...

Photoshop Plugin Adapter Wind...

Photoshop Plugin Adapter Spherize...

Photoshop Plugin Adapter Smart Blur...

Photoshop Plugin Adapter Polar Coordinates...

Photoshop Plugin Adapter Twirl...

Photoshop Plugin Adapter Shear...

Photoshop Plugin Adapter Ripple...

Photoshop Plugin Adapter Lens Flare...

Photoshop Plugin Adapter Fibers...

Photoshop Plugin Adapter Extrude...

Photoshop Plugin Adapter Pinch...

Photoshop Plugin Adapter Pointillize...

Photoshop Plugin Adapter Crystallize...

Photoshop Plugin Adapter Pixar

Photoshop Plugin Adapter PCX

Photoshop Plugin Adapter NTSC Colors

Photoshop Plugin Adapter Legacy Gaussian Blur...

Photoshop Plugin Adapter Texturizer...

Photoshop Plugin Adapter Stained Glass...

Photoshop Plugin Adapter Patchwork...

Photoshop Plugin Adapter Mosaic Tiles...

Photoshop Plugin Adapter Grain...

Photoshop Plugin Adapter Craquelure...

Photoshop Plugin Adapter Glowing Edges...

Photoshop Plugin Adapter Water Paper...

Photoshop Plugin Adapter Torn Edges...

Photoshop Plugin Adapter Stamp...

Photoshop Plugin Adapter Reticulation...

Photoshop Plugin Adapter Plaster...

Photoshop Plugin Adapter Photocopy...

Photoshop Plugin Adapter Note Paper...

Photoshop Plugin Adapter Halftone Pattern...

Photoshop Plugin Adapter Graphic Pen...

Photoshop Plugin Adapter Cont^e Crayon...

Photoshop Plugin Adapter Chrome...

Photoshop Plugin Adapter Charcoal...

Photoshop Plugin Adapter Chalk && Charcoal...

Photoshop Plugin Adapter Bas Relief...

Photoshop Plugin Adapter Ocean Ripple...

Photoshop Plugin Adapter Glass...

Photoshop Plugin Adapter Diffuse Glow...

Photoshop Plugin Adapter Sumi-e...

Photoshop Plugin Adapter Sprayed Strokes...

Photoshop Plugin Adapter Spatter...

Photoshop Plugin Adapter Ink Outlines...

Photoshop Plugin Adapter Dark Strokes...

Photoshop Plugin Adapter Crosshatch...

Photoshop Plugin Adapter Angled Strokes...

Photoshop Plugin Adapter Accented Edges...

Photoshop Plugin Adapter Watercolor...

Photoshop Plugin Adapter Underpainting...

Photoshop Plugin Adapter Sponge...

Photoshop Plugin Adapter Smudge Stick...

Photoshop Plugin Adapter Rough Pastels...

Photoshop Plugin Adapter Poster Edges...

Photoshop Plugin Adapter Plastic Wrap...

Photoshop Plugin Adapter Palette Knife...

Photoshop Plugin Adapter Paint Daubs...

Photoshop Plugin Adapter Neon Glow...

Photoshop Plugin Adapter Fresco...

Photoshop Plugin Adapter Film Grain...

Photoshop Plugin Adapter Dry Brush...

Photoshop Plugin Adapter Cutout...

Photoshop Plugin Adapter Colored Pencil...

Photoshop Plugin Adapter Filter Gallery...

Twirl v2

SketchingTools

Simplify

Segment Tools

ShapeTool

ShaperUI

Adobe Scatter Brush Tool

Adobe Symbolism

Magic Wand

Liquify

Lasso

Knife Tool

Reshape Tool

Adobe Flare Plugin

AdobeTextDropper

Adobe Eraser Tool

Adobe dBrush Brush Tool

CurvatureTool

Adobe Crop Tool

Adobe Calligraphic Brush Tool

BoundingBox

AdobeArtBrushTool

TypeCase

Smart Punctuation

TxtColumns

TextFindFont

Spell Check Dictionary

Adobe PSD File Import

Adobe PSD File Export

PSLFilterAdapter

Photoshop Adapter

ZigZagUI

VectorizeUI

VariablesPaletteUI

TwirlToolUI

TransformUI

AI New Sample Plugin

TIFF File Format UI

TextExportUI

SvgFileFormatUI

Spell Check UI

AdobeSlicingUI

ShapeEffectUI

Shape Core UI

ScribbleUI

ScribbleFillUI

ScatterBrushToolUI

SangamFormatsUI

RoundUI

RoughenUI

RasterizeUI

PuckerAndBloatUI

PSLFilterAdapterUI

Adobe PSD File Import UI

Adobe PSD File Export UI

AIPreferenceUI

PlanetXUI

PerspectiveUI

PDF File Format UI

PathfinderUI

ParticleSystemUI

OffsetPath UI Plugin

ObjectMosaicUI

MenuConfigurator

Adobe Live Shapes UI

LiveBlendsUI

LiquifyToolUI

JPEGFormatUI

IllustratorUI

IdeaFileFormatUIPlugin

GlobAdjToolUI

FuzzyEffectUI

FlattenTransparencyUI

SWFExport UI

FlareUI

Find Replace UI

ExpandUI

DxfDwgUI

DropShadowUI

DistortUI

Design Library

DeformUI

Adobe dBrush Brush Tool UI

Adobe Curvature ToolUI

CSSExtractUI

AdobeBrushMgrUI

Asset ManagementUI

ArtOnPathBrushToolUI

AI Toolbox UI Plugin

AddArrowUI

TIFF File Format

Save4Web

PNG File Format

PNGExport

MPSParser

MPSExport

MPSCommon

Mojikumi UI

JSONFormat

Adobe DXFDWG Format

ZigZag v2

TrimMark v2

TextWrap Dlg

ShapeEffects v2

Adobe Scribble Fill

Scribble v2

Saturate

Round v2

Roughen v2

Punk v2

AdobePathfinderPalette

Overprint

OffsetPath v2

AI Object Mosaic Plug-in

MaskHelper v2

Inverse

FuzzyEffect v2

Find

Expand

DropShadow

Distort v2

Colors

Cleanup

Adjust

AddArrowHeads v3

Add Anchor Points

Adobe Custom Workspace

Vectorize

AdobeTransparencyEditor

AdobeTransformObjects

Transform v2

Adobe Symbol Palette Plugin

SVG Filter Effect v2

Stroke Offset v2

GradientMeshPlugin

Shaper

Shape Core

Services

SeparationPreviewPlugin

Scripts Menu

ScriptingSupport

Print Plugin

Adobe Perspective Guides

Package

Adobe Nudge

AdobeNavigator

Adobe Live Shapes

Adobe Path Blends

AdobeLinkPalette

Kinsoku Dlg

KBSC Plugin

IdeaFileFormat

AdobeAlignObjects

Flattening Preview

FileClipboardPreference

DynamicCorners

DocInfo

CSSExtract

ContextMenuTouch

Character and Paragraph Styles

AI Bottlenecks Plugin

Asset Management

Adobe Art Style Plugin

AdobeArtboardPanel

AppBarControls

Alternate Glyph Palette

3D v2

PDF File Format

GPU Info:

Illustrator Version: 19.2.0

OpenGL Version: 4.5.0 NVIDIA 361.43

Extensions: GL_AMD_multi_draw_indirect GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array 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GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

Number of Displays: 1

Number of Drivers: 1

Vendor: NVIDIA Corporation

Renderer: GeForce GT 630M/PCIe/SSE2

Active Display Name: \\.\DISPLAY1

PrimaryDisplayAdapterIndex: 1

Display Adapter[0] VendorID: 1414

Display Adapter[0] DeviceID: 8c

Display Adapter[0] SubSysId: 0

Display Adapter[0] Revision: 0

Display Adapter[0] DedicatedVideoMemory: 978

Display Adapter[0] DedicatedSystemMemory: 0

Display Adapter[0] SharedSystemMemory: 4024

Display Adapter[0] Attached Monitors: \\.\DISPLAY1

Display Adapter[0] PrimaryMonitor: 1

Display Adapter[1] VendorID: 10de

Display Adapter[1] DeviceID: 1140

Display Adapter[1] SubSysId: 5651028

Display Adapter[1] Revision: 161

Display Adapter[1] DedicatedVideoMemory: 978

Display Adapter[1] DedicatedSystemMemory: 0

Display Adapter[1] SharedSystemMemory: 4024

Display Adapter[1] Attached Monitors: None

Display Adapter[1] PrimaryMonitor: 0

Display Adapter[2] VendorID: 1414

Display Adapter[2] DeviceID: 8c

Display Adapter[2] SubSysId: 0

Display Adapter[2] Revision: 0

Display Adapter[2] DedicatedVideoMemory: 978

Display Adapter[2] DedicatedSystemMemory: 0

Display Adapter[2] SharedSystemMemory: 4024

Display Adapter[2] Attached Monitors: None

Display Adapter[2] PrimaryMonitor: 0

ActiveDriverIndex: 0

Driver[0] Name: NVIDIA GeForce GT 630M

Driver[0] Driver Version: 10.18.13.6143

Driver[0] Driver Date: 20151216000000.000000-000

Driver[0] Adapter RAM: 1024

Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_1140&SUBSYS_05651028&REV_A1\4&25E334B5&0&0008

Driver[0] Installed Display Drivers: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um

DefaultEnableGPU: 1

Report · Jan 05, 2016

I have the same problem ...

Report · Jan 14, 2016

Same problem over here, as of today.

Interestingly, not even sure what triggered it. Yesterday everything was fine.

New Nvidia driver update today did not solve the problem...

Confusing!

Will try to roll back the graphics driver, first.

Richard

Report · Jan 14, 2016

Ok, I am back to the Nvidia driver from August last year, from the December version.

No difference.

Interestingly, Photoshop CC2015 does not complain...

AfterEffects, also happy:

Fast Draft:	Available
Texture Memory:	490.00 MB
Ray-tracing:	GPU

OpenGL

Vendor:	NVIDIA Corporation
Device:	GeForce GTX 670/PCIe/SSE2
Version:	2.1.2 NVIDIA 355.82
Total Memory:	1.94 GB
Shader Model:	4.0 or later

CUDA

Driver Version:	7.5
Devices:	1 (GeForce GTX 670)
Current Usable Memory:	1.62 GB (at application launch)
Maximum Usable Memory:	2.00 GB

Hope this helps you to track down the issue.

On rebooting, btw, I did have an W10 update.

That neither made a difference.

Hope you guys can find the reason.

Richard

Report · Jan 14, 2016

Ok, went to another PC, with another Nvidia Graphics card, also running W10.

Same problem occurred.

Now I have looked at the file I am editing. I noticed that the error message comes up with I open that file, and not when I start a new empty file.

Also, the file did not look right anymore. The colors on a logo had disappeared - while I had not changed anything. So some way the rendering goes wrong, and using the CPU clearly does not do a very good job.

So the file content triggers the error.

I removed some of the complex traced vector images, (I had copied one several times to play around with)

Saved the file under a new name and voila, the error message does not return.

one possible explanation is that for some reason, the program gets an error message when processing too many vector information.

As they say - it gets it's knickers in a twist.

Hope this helps.

Glad that I can move on now.

In case of questions or suggestions, please let me know.

Kind regards

Richard

Report · Jan 15, 2016

the whole CC package seems to have a very complex driver problem ... doesn't matter if amd/ndvidia oder win7 / win10. had an awesome workstation 2 days ago (quad-core xeon with firegl w7100, win 10 pro x64). there was the same problem with photoshop, illustrator, indesign, lightroom had no problem. the only way to fix it was to get an older driver which works on all plattforms.

my opinion: adobe has to fix this driver problems as fast as possible!

Report · Jan 19, 2016

Same Problem here, Nvidia Quadro K1100M version 9,18.13.4075

Same error and Illustrator is asking to update the Driver which already is up to code as It has been confirmed by Nvidia. Adobe needs to find a work around ASAP.

Report · Jan 19, 2016

It's been over a half year since the original posting. Is there any chance that this will be addressed at all? It pains me to see that my very expensive workstation isn't able to be used to its full potential. It would be great if someone from Adobe could address this audience regarding the driver issues that many people are facing. Thanks in advance.

Report · Jan 20, 2016

Hi Guys

I think I found the solution to your problem.

I'm not sure if this will fix your issues or not but here is what I found out with a ton of research and trial and error. Adobe or Nvidia not sure which has a problem but someone does when running your system with Nvidia Optimus enabled. I'm on a PC. If I tried to open Illustrator it would take forever to open, Once I pressed file new it would just freeze on a white screen for quite a long time. I tried forcing the nvidia card to work but all it did was crash the driver, or cause the program to become extremely slow and unstable. No matter what I did I could not get the nvidia card to work with illustrator. It would only work with the on board Intel GPU Intel 4600HD only

Here is the solution: It turns out that Adobe has put in a GPU Sniffer program that checks your GPU Hardware to see if it's going to run well with Illustrator, Photoshop, AE etc. This causes illustrator to run slow especially if it detects or thinks there is issues with your graphics card. I ended up renaming the sniffer.exe file to sniffer2.exe bypassing the GPU check. This finally allowed me to use my Quadro K5100M GPU but it was still very unstable and took a long time to open etc. What I ended up doing was in the nvidia control panel I disabled vsync on my GPU I set it to off, So renaming the sniffer.exe file and turning off the vsync on my GPU completely fixed my issue. Illustrator now opens immediately and there is no lag at all, files open extremely fast etc. No more issues and the best thing of all I have full GPU acceleration enabled and it's using my Quadro K5100M GPU..

Maybe you guys could give this a try if you are on a PC, It might work on MAC too. Hope this helps

Here are the steps to take

- Go into the C:\Program Files\Adobe\Adobe Illustrator CC 2015\Support Files\Contents\Windows. In this directory you will find a files call AIGPUSniffer.exe

- Rename the AIGPUSniffer.exe file to something else AIGPUSniffer2.exe or take it out of that directory all together

- Open the Nvidia Control Panel by right clicking on your desktop and chose

- In the top menu you will see Desktop. Under that you will see, Add Run with graphics processor to Context Menu & Display GPU Activity Icon in Notification Area. Enable both of these

- While still in the Nvidia Control Panel go into the Manage 3D Settings and click on program settings.

- Choose illustrator and set your prefered GPU to use (High Performance Nvidia Processor)

Note: I also had to change these settings because my GPU (Quadro K5100M) was very unstable unitl I made these changes

- OpenGL rendering GPU instead of Auto Select I set it to my Quadro K5100M

- I set my vertical sync to off (I was getting a very slow response when opening illustrator, Opening files etc.) This fixed that issue

Click Apply

- Now right click on the Illustrator.exe file or shortcut and choose run with graphics processor (and choose the (High Performance Nvidia Processor)

- Illustrator will now open, Go into edit and select GPU Performance you should now have your GPU working with acceleration and it should be very fast and responsive

This also works for Photoshop too another problem I had was I couldn't get my Nvidia GPU to work with Adobe Photoshop CC 2014, 2015 ect. In regards to photoshop 2014, 2015 you have to rename the sniffer.exe file which is located

here C:\Program Files\Adobe\Adobe Photoshop CC 2015\Sniffer.exe

Hope this helps you all

Thanks

Jason

Report · Jan 25, 2016

@jaysb77 On my intel HD4000 laptop, doing this just removed the bug at open, reminding me that I had a compatible card with the wrong drivers. under GPU Performance, it now simply says I do not have a compatible GPU.

Also, @tompi97 you see that this whole thread only pertains to Illustrator, right? I highly doubt that would fix issues regarding Illustrator.

Report · Jan 25, 2016

Hi Aaron, Sorry I got the information mixed up. It's under photoshop that you have to rename the sniffer.exe file to sniffer2.exe and then do everything else. For illustrator rename the AIGPUSniffer.exe file back to normal. You need to make sure illustrator.exe is added to your program settings and it's set to use the High Performance Nvidia Processor. Once that is done you have to right click on the adobe illustrator icon and go under run with graphic processor and choose the High Performance Nvidia Processor. This should allow illustrator to use your Nvidia Card if you have one. Do you have 2 GPU in your laptop or do you just have the integrated intel HD 4000 GPU? If so then this is why it's not working.

Report · Nov 26, 2016

What if you don't have a Nvidia GPU?

Report · Jan 23, 2016

FIX!!!!!TO ANYONE HERE WHO HAS A GRAPHICS RELATED ISSUE!

In windows (maybe Mac, too) you just search for the file named "atig6pxx.dll" and you rename it for something like "atig6pxx.dll.bak", it does not really matter, but in case of an emergency, you will be able to restore the file easily. It solved all my issues wiwth Bridge, Photoshop, Lightroom, Premiere and Premiere Elements.

When I start illustrator, I get a message that my graphics card drivers are not up to date.

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