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Window and panels moving when Mac goes to sleep

Participant ,
Jul 22, 2022 Jul 22, 2022

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There is an issue with Adobe apps while using Mac M1 with an external monitor. When put in sleep, the windows and palettes move to the bottom half of the screen. 

There are comments on this thread that confirm

this is an issue with specifically Adobe apps(illustrator, photoshop and indesign at least):

 

https://community.adobe.com/t5/illustrator-discussions/window-and-panels-moving-when-mac-goes-to-sle...

 

please, Adobe support, address this issue.

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Bug , Performance

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Participant ,
Jul 24, 2022 Jul 24, 2022

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I too have this same issue with a M1 mac and external monitor when using Adobe apps (illustrator, photoshop and indesign) it's clearly and adobe issue with M1 macs and is being reported more and more in the phosothop forum.

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi @cespejo1158 @j4m1eb,

 

We are sorry for the trouble. I know this has been happening for a long time. I have logged a new bug with the product team.
I am able to replicate the issue with M1 Mac Mini. Currently, the team will check if it is something that needs to be fixed from our end or Apple's. I will keep you posted with updates as soon as any new progress is made toward fixing this issue. Apologies again for the inconvenience.

 

Also, I would request you to upvote this UserVoice and add your comments there. I appreciate your patience. 

 

Thanks & Regards,

Anshul Saini

 

 

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Participant ,
Jul 26, 2022 Jul 26, 2022

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Thanks @Anshul_Saini we worked together on fixing the disapearing text bug in Indesign 17.0. I too have posted this bug on UserVoice. Just so you know the moving screen issue is present in Photoshop, Illustrator and Indesgin whenever and M1 mac with extranl monitor goes to sleep. Look forward to seeing a fix.

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Participant ,
Jul 26, 2022 Jul 26, 2022

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Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

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Hi @j4m1eb,

 

Yes, I remember we worked on the Text Disappearing Indesign issue. I am currently working with the product team and helping them with the investigation.

I have one observation, this only happens when an external display is connected and it is set as your main display in system preferences. If I make the Macbook screen the Main display and turn off the external display, then turn it back on, Illustrator windows stay in its place. However, undocked panels move here and there.

Would you mind checking and confirming the same behaviour at your end?

 

Regards,

Anshul Saini

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Participant ,
Aug 04, 2022 Aug 04, 2022

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I can confirm that it is definitely an issue related to using an external monitor. There a few others in this forum who have the same issue.

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Participant ,
Aug 05, 2022 Aug 05, 2022

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Yes, 100% it with an external display. Think laptop users have different issues and it depends on how they have an external set up as a laptop has another display. I have this problem with both a mac mini and a mac studio (both M1) that have no display. I only have one display, a LG-38WN95C-W. The issue happens every time the monitor sleeps.

 

When you read throught the thread on the community, it's all the users with headless M1 macs (mini and studio) with external displays that have the issue. I'm sure once the new Apple Silicon powered Mac Pro comes out, it to will have the same issue.

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Thank you both for confirming this. I will reach out to you if we need further information. Thanks again!

 

Regards,

Anshul Saini

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New Here ,
Aug 11, 2022 Aug 11, 2022

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this is happening with Photoshop on a new MacBook Pro M1Pro also.  the photoshop screen jumps when the computer and external monitor goes to sleep  

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Participant ,
Aug 29, 2022 Aug 29, 2022

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Has there been any further development on resolving this issue?

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi @cespejo1158 @caroline true,

 

Thanks for your time & patience. We are still investigating the issue. Recently I installed macOS Ventura Beta 5 on my MacBook Pro M1 Max connected to a 4k monitor, and the issue seems to be resolved for Ai, PS & ID. However, I am still able to replicate the issue on macOS Monterey 12.5.1 on my Macbook.

 

I will keep you all posted with updates on the progress. Please, feel free to reach out to me if you have any further questions.

 

Regards,

Anshul Saini

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Participant ,
Oct 25, 2022 Oct 25, 2022

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Running the 2022 version of Adobe apps and the offical Apple release of Ventura and still the probelm happens everytime the mac/monitor sleeps

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New Here ,
Oct 30, 2022 Oct 30, 2022

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I've been following this thread for a while now and was hoping that this issue would be resolved with teh coming of Ventura and the 2023 Adobe apps, but the problem still occurs. Other non-Adobe apps does not seem to be effected. I'm using Illustrator, Photoshop, Indesign and Dreamweaver. I've tested with full screen app windows and resized windows, it doesn't make a difference. The Adobe app windows drop toward center screen after sleep or slumber.

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New Here ,
Nov 23, 2022 Nov 23, 2022

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I'm adding to the chorus. Same problem. 

Mac Studio 

Monterey

PS24

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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You might want to complain to Apple. This is not an Adobe problem. There are countless threads in Apple forum about this issue for all kinds of software, which Apple has been unable to address for years.

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Participant ,
Nov 24, 2022 Nov 24, 2022

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I disagree, or at least Adobe need to talk to Apple. This is happening exclusively on Adobe software on M1 macs with external monitors. In addition and Adobe engineer (anshul_saini) has acknowledged the issue further up on this thread and say they are working on it. So to just say speak to Apple is unhelpful and incorrect!

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Hi, I think the same....it's too easy just say "hey drop a mail to Apple..." many people use Adobe softwares on Apple devices...and without Apple you will lost many users that pay every month many dollars to use Adobe softs on Apple devices.  Please fix this problem because it's very annoying. Thank you. 

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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quote

 Please fix this problem because it's very annoying. Thank you. 


By @mikio4637478

 

I am not in a position to fix anything. I'm not even staff. I want this problem fixed as much as you want, because I'm using Apple hardware as well and it's happening to me when my Mac is connected to projectors. But it's not happening with all projectors, just some of them.

 

By just putting the blame on one company, you will not solve anything, because they might not be able to fix it on their own or the issue will reappear with any system update.

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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quote

This is happening exclusively on Adobe software on M1 macs with external monitors.


By @j4m1eb

 

No, it's not. Maybe for you, but not for others. This is happening to people who don't have any Adobe software installed. You just need to search for it. e.g. here: https://www.reddit.com/r/macmini/comments/y22eu3/windows_moved_to_the_middle_of_the_screen/

 

Some people could even solve it (at least for some time until it reappeared) by installing better equipment: https://community.adobe.com/t5/illustrator-discussions/window-and-panels-moving-when-mac-goes-to-sle...

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Participant ,
Nov 24, 2022 Nov 24, 2022

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The post on Reddit is not the same issue, his apps mve to the middle of the screen! The Adobe issue is more specific and repeatable as acknowledge by the engineer.

 

I have no idea waht "better equipment" you mean, I have a £2000 mac studio with £1500 monitor! I pay Adobe £50 a month for their software which is full of serious bugs (Disappearing text in InDesign) what do you propse I do to my setup to fix a software bug?

 

I don't know why you as few a other members have a vested interest in defending this Adobe bug and blaming Apple?

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Participant ,
Nov 24, 2022 Nov 24, 2022

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LATEST

I only had this issue happen once I went to a Mac mini M1 and a MacBook M1 Pro and used an external display. I did not have this issue with the iMac or the 2019 intel Macbook Pro. I have this issue with three not-so-cheap displays(A BenQ 32", an LG 4K Thunderbolt Display, and a Wacom Cintiq Pro 27). This seems to be a problem specifically with Adobe apps-so it only seemed logical to address this problem in the Adobe forums(also, I had an Adobe engineer even acknowledge that they were aware of the issue with their apps).

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