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cespejo1158
Participating Frequently
July 23, 2022
Question

Window and panels moving when Mac goes to sleep

  • July 23, 2022
  • 31 replies
  • 24062 views

There is an issue with Adobe apps while using Mac M1 with an external monitor. When put in sleep, the windows and palettes move to the bottom half of the screen. 

There are comments on this thread that confirm

this is an issue with specifically Adobe apps(illustrator, photoshop and indesign at least):

 

https://community.adobe.com/t5/illustrator-discussions/window-and-panels-moving-when-mac-goes-to-sleep/m-p/13087528#M329431

 

please, Adobe support, address this issue.

    31 replies

    Show previous replies
    J
    JJJBBB
    Participant
    May 25, 2023

    STILL HAVING THIS ISSUE!!!! It's super frustrating. I see posts back from 2020 talking about this exact issue. Paying for adobe every single month and this stupid bug is still not fixed over 3 years later and how many updates?!?!?

    M
    montlewis
    Participant
    April 21, 2023

    Please, please fix this. It is a soooo frustrating!

      R
      ribik
      Inspiring
      April 4, 2023

      Yep, happening to me as well, the only app that is not shifting down is Adobe XD or Lighroom Classic, probably because they are built on newest code, while the rest of Adobe apps still run on legacy code.

       

      I Don't know who's problem that is, Apple's or Adobe's, but this is getting annoying. I'm complaining here because I only experience this problem with Adobe apps. 

      S
      Sean244445328298
      Participating Frequently
      April 2, 2023

      Just adding myself to the long list here. I've included myself in the Apple forums long ago. Been waiting and searching for a fix forever. I've tried a number of third-party suggestions w/ no improvement. This quirk is incredibly frustrating. Both my macbook M1 pro and Adobe software cost too much to have to deal with this.  Presently I have to leave my computer and displays running 24/7 to avoid the 15+ minutes of locating and resetting tool windows. It would even be acceptible if the adobe apps workspace reset would work. Adobe apps seem to have no idea where they are located upon waking if the displays sleep/disconnect. Please help us! 

      j4m1eb
      j4m1eb
      Known Participant
      April 3, 2023

      Hi, I feel your pain, I first repoerted this isssue in July 22 on this thread and still no further along.

      What I can suggest to make you daily use less of a pain MacOS an app called Moom (in the app store). This is my workaround to make waking from sleep less of a stress while Adobe figure out the fix. Moom is a mac window oraginser. I set all my windows where I want them, then take a snapshot, then at anytime you can put them all back to that state across monitors with a click. I've gone as far as to set up keyboard shortcut and assinged that to a button on my mouse so I can get everything back to where I want it with a single click on waking my mac. I have nothing to do with Moom but it does make this problem less of a frustration. Not that you should have to buy an app but the time saved is worth it.

      S
      Sean244445328298
      Participating Frequently
      April 3, 2023

      Thank you for the suggestion. I had previously tried Moom and was disappointed that it didn't improve the situation for me. In particular, those Adobe tool windows seem to have a life of their own. I'm running OS 12.4 (Monterey). Are you keeping your tool windows/palettes (what is the official name for those?) locked to your artboard?

      B
      Brad288837004h90
      Participant
      March 16, 2023

      This is not specific to Adobe apps in Ventura. I'm having this issue with Safari, Filemaker, etc.

        M
        MarkQuire
        Participant
        March 3, 2023

        Same here. Brand new M2 Mac Mini. Ventura.

        Ridiculous paying so much for broken software.

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          February 23, 2023

          Hi All,

           

          We understand how frustrating it can be when you're trying to work and your windows and panels keep moving around after turning on or off your external monitor or when your Mac wakes from sleep. I understand that this has been going on for two years now, and it's causing inconvenience while using Adobe apps.

           

          We apologize for the inconvenience and want to assure you that our team is actively working on a solution.

          While we cannot provide a specific timeline for when this issue will be resolved, we want to let you know that it is a top priority for us. However, sometimes, certain issues may take longer than usual to fix.

           

          In the meantime, we encourage all the users experiencing this issue to upvote the UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44080746-wake-from-sleep-bug) and share your experience on the Indesign and Photoshop communities as well. The more users that upvote this on UserVoice and report this issue, the more it will be prioritized by our product teams.

           

          Thank you for your patience and understanding. Please let us know if you have any further questions or concerns.

           

          Best,

          Anshul Saini

            j4m1eb
            j4m1eb
            Known Participant
            February 24, 2023

            Great that someone from Adobe has finally replied acknowledge the issue. 

            However you say

            While we cannot provide a specific timeline for when this issue will be resolved, we want to let you know that it is a top priority for us.

             

            But then say

            The more users that upvote this on UserVoice and report this issue, the more it will be prioritized by our product teams.

             

            So I ask, is it a top priority or not and if it's already a top priority why do we need to report it in 3 more places. 

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            February 24, 2023

            Hi @j4m1eb,

             

            I apologize for any confusion caused by my previous response. To clarify, the issue with the panels moving when the Mac goes to sleep is a top priority for the Illustrator product team. However, it's important to note that there are different teams responsible for the product and engineering aspects of our software, and they may have different priorities or be responsible for different products.

             

            As a member of the Illustrator community team, I can confirm that our team is aware of this issue and actively working on a solution. Nevertheless, reporting this issue on the UserVoice platform and the respective communities of other Adobe products, such as InDesign and Photoshop, can help ensure that it is prioritized by other product & engineering teams as well.

             

            We appreciate your patience and understanding as we work to resolve this issue. If you have any further questions or concerns, please don't hesitate to reach out.

             

            Best,

            Anshul Saini

            ndelcastillo
            ndelcastillo
            Known Participant
            February 16, 2023

            I'm having this issue too. Mac Studio with an M1 Max processor and two BenQ monitors. I agree with others that this particular issue is Adobe's to fix. My computer typically has 20+ apps open when it goes to sleep and ONLY the Adobe apps do this. It's a pretty minor issue in the grand scheme of things, but it sure is annoying. 

            M
            Mohamed28430054iir8
            Participant
            February 15, 2023

            It is a correction mechanism to fix the window's position when the second monitor is disconnected. What happens is that the first monitor (laptop) turns on first, and adobe sees that this is the only active monitor, by the time the other monitor turns on adobe has to relocate the window to the main monitor.  I had the same problem on MS Windows and to solve it I made the external monitor my main monitor. By making my external monitor the main it did not matter if it turned on later and the windows stayed where they belong. Hope that helps.

            M
            MelJ247
            Participant
            February 16, 2023

            Thanks for replying Mohamed. I just tried this, but alas, my external monitor is already set as my main monitor. Still have the issue with the Adobe apps. But thanks for the idea. I really appreciate it!

            S
            Stacy Lynne Photo
            Participant
            February 14, 2023

            Same issue here - brand new Mac M1 Ultra Studio running Ventura 13.2 w/ LG UltraFine monitor. I'm only have the issue w/ Adobe apps.

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