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27

Window and panels moving when Mac goes to sleep

Explorer ,
Apr 08, 2021 Apr 08, 2021

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I'm on a Mac Mini M1 with 16GB and Big Sur 11.2.3, and am up to date on my Creative Cloud updates. About 25-30% of the time, when the computer goes to sleep, Illustrator will drop down about 1/5 of the way down the screen, as if I clicked the title bar and dragged it down the screen. When this happens, some of my panels will move around as well and I have to reset my workspace. Also, the grey space around the artboard shimmers when I move my cursor and the little popup window urging me to click and learn more about new features will have the font size reduced about 60%. All this happens with both Illustrator and Photoshop (the only Adobe apps I use regularly.) I usually end up quitting and restarting the program, and resetting my workspace. Oddly, all this doesn't happen EVERY time the computer sleeps, but it does happen fairly often, and is very annoying. 

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correct answers 1 Pinned Reply

Adobe Employee , Dec 19, 2023 Dec 19, 2023

Hello everyone,

 

I'm pleased to share that the product team has resolved this issue in version 28.1. I've personally tested it and couldn't replicate the problem. Would you all mind installing this version from the CCDA and informing us if it resolves the issue on your end?

 

Thank you for your patience and cooperation.

 

Best regards,

Anshul Saini

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replies 292 Replies 292
Community Expert ,
Aug 30, 2023 Aug 30, 2023

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@waldemarker  schrieb:

Apple and Adobe are co partners


 

They've never been co partners. 

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Participant ,
Aug 30, 2023 Aug 30, 2023

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And this is the result…

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Participant ,
Sep 22, 2023 Sep 22, 2023

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I went through hours of extensive trouble-shooting with Adobe Support and was able to prove that it was an Adobe-related issue. Uninstall all Adobe apps and the issue disappears, reinstall and it comes back. 

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LEGEND ,
Sep 22, 2023 Sep 22, 2023

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The issue with windows in Adobe apps disappears when you remove all Adobe apps from the computer. Yeah, you proved something alright.

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Participant ,
Sep 28, 2023 Sep 28, 2023

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yes, uninstall all Adobe products 😉

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Explorer ,
Nov 13, 2023 Nov 13, 2023

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After exhaustive testing with Adobe Support, I was able to prove positive that the issue is caused by installing Adobe CC software. 

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LEGEND ,
Oct 02, 2023 Oct 02, 2023

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I just upgraded my Mac mini M1 to Sonoma and this issue is still happening. FYI.

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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@Lumigraphics  schrieb:

I just upgraded my Mac mini M1 to Sonoma and this issue is still happening. FYI.


 

So it was working and then you upgraded Mac OS and it's no longer working?

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LEGEND ,
Oct 02, 2023 Oct 02, 2023

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STILL happening. It was broken under Monterey, Ventura, and now Sonoma. Illustrator (which I don't use much but in testing) and Photoshop (which is running 24/7.)

And I never sleep this computer, just have the displays locked. I have not seen it on my Intel MacBook Pro running Monterey at work, just my machine at home.

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Explorer ,
Oct 06, 2023 Oct 06, 2023

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Well, it's 2023 and I'm having this same issue.  It didn't start happening until I upgraded my computer from an iMac 27" to MacStudio M2max...with an LG Ultrafine 27" (LG27MD5KL) 

 

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Adobe Employee ,
Dec 19, 2023 Dec 19, 2023

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Hello everyone,

 

I'm pleased to share that the product team has resolved this issue in version 28.1. I've personally tested it and couldn't replicate the problem. Would you all mind installing this version from the CCDA and informing us if it resolves the issue on your end?

 

Thank you for your patience and cooperation.

 

Best regards,

Anshul Saini

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Engaged ,
Dec 20, 2023 Dec 20, 2023

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Everything seems to be good with me, with the exception of the glitching/redraw issue I'm still encountering that I've flagged up in a bug report.

Any chance you could share your findings with the InDesign team as the window problem still persists with that app?

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Adobe Employee ,
Dec 28, 2023 Dec 28, 2023

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Hello @cyclopsdx,

 

I appreciate your update. I'm glad to hear that everything else is working well for you. Regarding the glitching/redraw issue, I recommend creating a new post specifically for that issue here in the Illustrator community. Please provide details about the problem and, if possible, include any screenshots or examples that can help illustrate the issue. And tag me in that post using @Anshul_Saini.

 

As for the InDesign issue, I would recommend creating a new conversation in the InDesign community and tagging @Rishabh_Tiwari. He is a representative from Adobe for the InDesign app and can provide assistance with InDesign-related concerns. This way, you'll be able to address the issue in the relevant community and get the attention of the right experts.

 

If you have any further questions or need additional assistance, feel free to let me know.

 

Best regards,

Anshul Saini

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Engaged ,
Jan 03, 2024 Jan 03, 2024

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Hi Anshul

 

The glitching has already been reported in Uservoice. Link here - https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47532863-screen...

 

Best regards

Eddie

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Participant ,
Jan 12, 2024 Jan 12, 2024

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Just updated to newest Indesign 19.1 - but the nasty bug is still here ;-(

 

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Explorer ,
Apr 10, 2024 Apr 10, 2024

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Yep! InDesign version 19.3 shows the same issue.

As a matter of fact: when I'm working in InDesign and I turn the display off and on, the InDesign document window drops halfway screen. No problem with Photoshop, Acrobat Pro, Illustrator and Audition.

 

 

________________________________

Mac Studio M2 Max 12C/30C/16C/64GB/512GB SSD
2 TB SSD externally TB4
macOS Ventura 13.6.6
Asus ProArt 329C  >  connected with USB-C and 4K resolution

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Participant ,
Apr 10, 2024 Apr 10, 2024

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Hi, same here. With every update of Indesign I hope that Adobe devs worked for that nasty bug. This week we can 
'CELEBRATE' that Adobe did not resolve a bug, that has been reportet 3 YEARS (!) ago.

Why has it been done for Photoshop, but not for Indesign and even not for Illustrator?

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Explorer ,
Apr 10, 2024 Apr 10, 2024

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And when I double click on the document window to bring it back to the original position, the page area and paste board area sometimes turns into a solid color, sometimes magenta, sometimes light grey, sometimes … The whole layout is not visible. I have to save, close and reopen the document to get the normal view. 🙄

 

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