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Workspace grey out, cannot create new Ai, don't know what happened?

New Here ,
Sep 02, 2023 Sep 02, 2023

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Hi Everyone, 

Today I installed upated macOS Monterey version 12.6.8. Found Ai could not start up normally.

Workspace startup is grey out and I could not select "New" to create the new Ai file. But I can open recent file. Tried to uninstall and reinstalled Ai latest version in my MBP, anyone know what happened? It made me frastrated.

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Adobe
Community Expert ,
Sep 02, 2023 Sep 02, 2023

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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Hello @Anny320379387i34,

 

I'm sorry to hear that you're facing issues with Adobe Illustrator after updating your macOS. We would like to know if the steps suggested on the community post shared by Monika helped resolve the issue or not. If not, would you mind installing the previous version, 27.7, and see if that helps? Also, please share your Mac details.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Best,

Anshul Saini

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