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{Renamed by MOD}
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Do you have Chrome running?
When was the last computer restart?
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Hi,
We'll be happy to help.
Monika has asked spot-on questions about chrome and restart, that should work.
Could you please provide us version of Illustrator and Photoshop you have installed?
I'd also recommend you to reset the preferences for Illustrator, you can take help from the article: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences
To reset the preferences for Photoshop, you can take help from the article: https://helpx.adobe.com/in/photoshop/using/preferences.html
Hope this helps!
Regards,
Ashutosh
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