Workspace panels are folded every time program is opened

[Ania B. Z.]

Hi,

I have my own workspace saved. Every time I open Illustrator all panels are folded and I need to click workspece menu and "Reset" workspace to make all panels visible again. Here, take a look:

This how it should look like:

And this is how it looks like after opening of Illustrator:

I've tried to save many different worspaces - no change. There is a not resolved case from March 2016 which describes the same issue: Illustrator Workspace Panel Bug . I have this problem back form the 2015 version and no update seems to fix it. I use the latest version of Illustrator and my resolution is just standard FHD, but problem appears in every resolution I've tried.

Can we forward this to some tech-team to fix it?

Best,

Ania

[Srishti Bali]

Hi Ania,

As per your query workspace is not staying the same when Illustrator has opened again.

In that case please reset preferences manually

• Go to C:\Users\sbali\AppData\Roaming\Adobe and delete Adobe Illustrator 21 Settings and Adobe Illustrator folders
• Launch Illustrator from Creative Cloud.

Create a new workspace and check how it works.

Please update the discussion if the issue is resolved or if you have any further query.

Regards

Srishti

[Ania B. Z.]

Hi Srishti,

I did like You advised:

• I went to C:\Users\myusername\AppData\Roaming\Adobe and deleted 'Adobe Illustrator 21 Settings' and 'Adobe Illustrator' folders
• I launched Illustrator from Creative Cloud.
• I made new preferences and created a new workspace

This still doesn't fix the problem but the result is a bit different, so this is completely odd. This time every time I open Illustrator I have 3 out of 4 of my panels folded. So one - Align - is opened. But I still need to refresh workspace every time.

Best,

Ania

[Srishti Bali]

Hi Ania,

As you have confirmed that its still the same even after resetting the preferences. Please try below mentioned steps and share observations.

1)Safe Mode: Please try to sign into safe mode( https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works.If it works fine, please clean boot (https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows )

2)Different user account: Create a new admin account and check how it works. (https://support.microsoft.com/en-in/help/4026923/windows-create-a-local-user-or-administrator-accoun... ) , If it works fine on new account try sharing permission on your user account.

For sharing permissions:

Go to locations:

C:\Program Files

C:\Program Files (x86)

C:\Program Data (This folder is generally Hidden , so click View on top and check hidden folders)

C:\Users\sbali\AppData\Roaming

C:\Users\sbali\AppData\Local

• Right click Adobe Folders
• From the pop-up menu, select Properties, and then in the Properties dialog box click the Security tab, shown in first Figure .
• Click Edit.
• Users or groups that already have access to the file or folder are listed in the Name list box. You can change permissions for these users and groups by doing the following:
• Select the user or group you want to change.
• Use the Permissions list box to grant permissions. Choose full Control and click OK.
• Note: If you dint see your user account you may click Add and add your user name.

• If you get any error, keep clicking continue.
• Login to your account and check how it works.

Please share your findings and results or if you have any further query.

Regards

Srishti

[Ania B. Z.]

Hi Srishti,

1) I've tried open Illustrator in safe mode on my Windows 8.1 and all panels were closed.

2) I have administrative permission on my computer but I've created new admin account just for sake of checking and the same problem persists.

Best,

Ania

[Srishti Bali · Accepted solution]

Hi Ania,

Thanks for your efforts and sharing your observations. As we have already tried all the possible steps here, I would request you to please contact our support team for remote troubleshooting.

Please feel free to reply if you have any further query

Regards

Srishti

[Bill Silbert]

I've tried every thing that I could think of to replicate your problem using CC 2017 Illustrator and El Capitan OS for Mac but my panels open in exactly the position and state of uncollapse that I left them in every time. You did not mention whether you'd ever deleted your Illustrator preferences to try and reset your program back to default. I know that CC 2017 has a tough time using preferences left over from a previous version so I would suggest giving this a try.

To do so:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.

[Mike_Gondek]

After you configure your workspace, save the workspace, quit illustrator, this saves you prefs and locks them in.

[ElTagoury]

Hi Ania,

I want you to try some thing and tell us what will happen,

Follow these Steps please:

-Open Illustrator

-Expand your panels and Rearrange them, like you are going to work

-Press the Middle Button (Restore) Between the Close Button & the Minimize Buttom (Up Right)

-Then Shrink your "Illustrator" Window Resolution to small window like (Window Mode), and you will see that the Panels will be Collapsed while you shrinking the window

-Try Pressing the button again (Maximizing) and see if the Panels got to its position and expanded or still collapsed, and tell us,

Regards,

Tago

Adobe Forum

Thread No. "2383048"

[Radserg]

Hi I have the same problem every time. And I try what you say, too.

[Ania B. Z.]

Hi,

To gather all together. The problem:

- ISN'T about corrupted workspace file;

- ISN'T old version of the software/driver or else;

- ISN'T lack of knowledge how to create/save/use Illustrator workspace tool;

- ISN'T other than standard resolution of the screen;

- ISN'T second monitor;

- ISN'T connected to user permissions;

- ISN'T fixed be restoring all Adobe preferences to the default ones;

- ISN'T about cleaning boot in windows;

- IS UNAFFECTED by minimizing/restoring/maximizing window with Ai.

This problem affects not only me but  at least user @Ptrstout (from the other inquiry I linked at the beginning), @Radserg who wrote here and I bet many others who just don't mind "resetting"workspace every time they open Illustrator.

In Illustrator Workspace Panel Bug Ptrstout wrote that:

I've had the program window open at full screen and in smaller sizes and still the same issue is happening. I think it has something to do with the panels being docked to the sides. If undocked they retain their layout.

And I have the same observation - if I detach all the panels, save the workspace like this, then after I open Illustrator all panels are opened:

But this doesn't change the fact that the functionality has an obvious bag and should be fixed.

Best,

Ania

[Srishti Bali]

Hi Ania/Radserg,

Did you try contacting our support team?

Also, you may share your feedback on our Adobe Illustrator Feedback  form.This is the best way of communicating to the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

Let us know if you have any further questions.

Regards

Srishti

[Radserg]

You shure that I should share my feedback about Illustrator workplace in InDesign Feedback form?

[Srishti Bali]

Hi Radserg,

Sorry for the typo mistake. I have corrected the link please check.

Regards

Srishti