Adobe Illustrator crashing during startup on IPad

[Matthew27777964vnur]

In the last few hours, I have noticed that Illustrator will simply not open on my iPad. Everything is up to date with the device and software but the app will not open. It simply crashes on startup with no message. I have noticed bother discussion from two years ago for a similar issue that has in the last week began to have comments. I need to get this fixed as soon as possible as my work relies on this.

Any help would be great,

Matt

[Monika Gause]

Is your iPad IOS updated to the latet version?

[Matthew27777964vnur]

Yes, everything is updated. The app briefly opens the Adobe screen attached then closes completely

[Monika Gause]

In that case please contact Support. They might need particular error logs from you.

https://helpx.adobe.com/contact.html (the chat is in the bottom right)

[Anshul_Saini]

Hi @Matthew27777964vnur,

We are sorry for the trouble. Would you mind confirming the iPad model, generation, & exact version of iPadOS?

I would like to know if you have restarted the iPad & tried reinstalling the app?

Also, would you mind the latest crash report (by date) again so we can investigate this further?

How to look for the crash logs: 

• Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like "adobe illustrator-2023-01-03-083327.ips" (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp. 
• Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

I will be looking forward to your response.

Thanks,

Anshul Saini