Participant

Answered

Adobe illustrator keeps crashing on the iPad

Forum|Forum|5 years ago
October 27, 2020
8 replies
10056 views

I downloaded the Adobe Illustrator app for my iPad, it worked for 2 days. After that every time I click the app, it opens up for .2 seconds and then crashes immediately and doesn't let me open or use the app at all. I have reinstalled the app numerous times, each time it opens up to the log in page just fine, then the second I type in my log in information and it realizes it's me, it shuts down immediately and continues to not let me even open it. I check for updates every day this past week, and nothing. It works perfectly fine on my laptop. I have no idea where to go from here.

This topic has been closed for replies.

Correct answer Hank28109256hq9b

I had the same issue, my fix was simple, just had to update my iPad software.

H

Hank28109256hq9bCorrect answer

Participant

I had the same issue, my fix was simple, just had to update my iPad software.

Anshul_Saini

Community Manager

Hi @Hank28109256hq9b,

Thanks for reaching out and sharing your fix.
Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Thanks,

Anshul Saini

A

amyh288551234h7d

Participant

I have the iPadOS17 Beta on my ipad pro and Illustrator crashes every time I try to open it. Is there a fix for using Illustrator on the beta? Thanks!

2

23652640wbna

Participant

I have this issue on my iPad. For the life of me I can not get into the actual canvas. Every time I try to start, by creating a new document, the spinner comes up and never goes away. I have to force quit the application. Please help I and others whom are having this same problem would love to use illustrator on the go. Thank you Very much I look forward to being able to use this application

B

Bruinier2642012956ty

Participant

I Have the same problems. i have tried to sign out my apple id and reinstall AI on the ipad. Still the same problm. i couldnt go to canvas. its really annoying. please help

A

Anubhav M

Community Manager

Hello @23652640wbna @Bruinier2642012956ty,

Sorry to hear about this experience and for the late response. Would you mind sharing some more details, like the exact model of your iPad, the version of the iPadOS / Illustrator installed on your device, and a screen recording of the problem so we can investigate this further?

Looking forward to your response.

Thanks,

Anubhav

P

phillipk872275

Inspiring

Adobe really needs to address this as this has been going on since the app was released in October.

LSmithTA

Inspiring

I'd love to hear from others about what version is actually installed on their iPad. After installing what appears to be 1.0.3, it's actually showing 1.0.0 when I check "About" inside Illustrator (Go to your profile pic in the upper right-hand corner to get there). I have several students that have to keep deleting the app and then reinstalling it to get it to work. If they switch to other apps, it crashes.

M

Mario Barbati

Participating Frequently

Can't get to that screen, my app quits just after it starts. It worked from months, then, suddenly does that. It's frustrating since I have works to deliver.

P

Pari5EB8

Participant

Same problem 😞

Om Nath Jha

Legend

Hi there,

We have released an update recently (1.0.3) with stability and bug fixes. Please update the app from the App Store and check if that helps.

Thanks,

Om

D

DarthLord

Participating Frequently

Still doesn't work. Still crashes after reimstalling the latest update.

Om Nath Jha

Legend

Hi all,

Really sorry to hear about this experience. Is the app crashing as soon as you launch it? If yes, we're investigating this issue and need some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs:

Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

Also, let us know the -

iPad make and model

iOS version
Are you using any trackpad or keyboard? If yes, do share the details.

Thanks,

Om

T

TrishAnnBarnard

Participating Frequently

I have the lates iPad Pro that just came out in May(ish) of this year. I
was also a beta tester. All systems are completely up to date. I have
uninstalled both the beta and public version of Illustrator several times.
Attempts to open either version produce the same result of about 10 secs of
upload and then it crashes.

Please let me know if I can answer any questions or send any further
details to help.

Thank you,
Trish Barnard