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Can't open Illustrator Cloud documents created on iPad on my Mac

New Here ,
Apr 16, 2021 Apr 16, 2021

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Hi there

 

To get straight to the point. I have created an Illustrator file on my iPad using the Illustrator app. It is saved inside the Cloud Documents. Now I wanted to open said file on my Macbook. However this error message keeps popping up: 

 

"Can't open file. The account you signed in with doesn't have access to this file. Contact the owner for more information" 

 

Well I am the owner of the file and I have no clue. So asking myself won't solve this problem. And YES I am signed into my own account on both devices (I only have one account). So I am very confused as to why I don't have access to my own files that are saved inside my own account??

 

Any help is much appreciated!

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Sync and storage

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Adobe Community Professional ,
Apr 18, 2021 Apr 18, 2021

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You need to confirm that you are signed in with the same Adobe ID and PW on both Illustrator for iPad and for Desktop.

 

First sign out:

  • iPad: click your avatar in the upper right to open App Settings, then choose Account > Sign Out
  • Desktop: Launch the CC app > Click the gear in the upper right, then choose Preferences > Sign Out

Then sign back in with your Adobe ID and PW.

 

~ Jane

 

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