Illustrator crashing when I open a specific file on iPad

Forum|Forum|2 years ago
January 25, 2024
2 replies
816 views

Adobe illustrator keeps crashing when a open a file, but what's more strange is that it's one particular file that it starts to open then crashes and closes down the app. I have updated my software, checked for updates, duplicated the file, and nothing seems to be working. I am working on some artwork for clients so this is very important for me to get access to!

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B

Bobby Henderson

Community Expert

Was the file created or edited using the desktop version of Illustrator? If so I wonder if features or effects not supported in the iPad version were baked into the artwork. The same might go for live effects generated by third party plugins.

J

Jamaal35037874qr2kAuthor

Participant

Hi, the artwork at all its contents were created on iPad unfortunately so don't think that could be a reason

Monika Gause

Community Expert

Hi,

thanks that helped and it worked I can open it on the computer through the illustrator app. The file doesn't seem corrupted as I was able to work on it and download it. However, I prefer to edit on my iPad so it still begs the question as to why my iPad won't open that one specific file but will open the rest...they are saved in Adobe cloud storage

What exactly is in the file? We are interested in the types of objects - 3D, effects, etc.

How large is the file?

Anubhav M

Community Manager

Hello @Jamaal35037874qr2k,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3SACSKc) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3u3KgEn). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

J

Jamaal35037874qr2kAuthor

Participant

unfortunately the steps you have sent seem more aligned to desktop version of illustrator and I currently use iPad. Have you got any info on how to support on my device rather then generally??

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